Reliance Communications — MOBILE HANDSET PROBLEM.ITS IN WARRANTY.BUT NOT GETTING ANYTHING

Address:

Mumbai City, Maharashtra

Dear Sir,
This is Bibhu Ranjan Parija.
I have purchased a Reliance CDMA Mobile on 15/5/10 from andheri.

Around two months before i got problems in the mobile(after using

9/10 months).The mobile was completely dead.After visitng LG

service center 3 times,finally they said someproble is there is

the PCB.They gave me the job sheet and told me to visit Reliance

web world and there i have to claim it and i will get a replacement.
Before 20 days i went to the Reliance webworld(FORT- NEAR

Fountain).There i met Mr Mangesh and he kept the photo copy of bill

and said me to come after 7 days. After 7 days when i went there

again, he told there is no RNS Number.So i didnt get the

approval.As a user am i supposed to know that the RNS NUMBER

sholud be present in the bill.? After that i went to andheri

mobile shop and i took the RNS number along with the shop's

stamp,signature etc.After that Mr Mangesh told that he has applied

again with the RNS number and told me to come after 7 days.Again

after 7 days i went there.I met there the store manger Mr

sourabh.They told me to come after two days .and said it will be

done.I will get approval and will get a mobile riplacement.Now

after two days , today when i went there I met Mr sourabh.He is

telling i must appy this in the andhei branch as i have brought

the mobile from andheri.Like that they all are just making me

going there multiplae time but no result.I am really frustrated.oN

15th of this month, warranty period will finish.But they have

wasted my more than one month warranty period as of now by simply

telling me the silly things.

Kindly lookin to the matter.For a normal human being its really

very frustrating

Regards,
Bibhu Ranjan Parija
bibhu.[protected]@gmail.com
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