[Resolved]  Reliance Communications — Internet usage charges

Address:

Mumbai City, Maharashtra

I have been using reliance for last four to five years. Earlier I was using internet on my phone without any problem, Recently I changed my phone to a higher end CDMA multimedia phone(simless) and wished to use internet on it. When contacted customer care I was told that there is a 199/299 Rs Unlimited plan available, with a charge of 5 paise per 10 Kbs, I repeatedly asked about the total cost o[censored]sing internet on my phone, but customer care failed to satisfy me, So I contacted nearest Reliance Web World at JB nagar, There I was told that the 199 Rs plan gives only 200MB worth of data usage with a network charge of Rs 5 paise per 10 KBs, calculating the total cost comes to 1700 Rs(1500 for network usage +199 plan charges) which is exorbitant. At the same time there is a data plan available for GSM subscriber wherein 2GB worth of data usage is given for a price of Rs 98 only(no network or any other charges).

I have contacted their mumbai nodal officer and customer care over email and still am awaiting a response.

Please help my email address is [protected]@aol.in and reliance relationship number is [protected].

Gyanesh badgujar