Reliance Communications — lost of payment

Address:

New Delhi, Delhi

I have made a payment on 31st October 2010 of Amount 441 from my ICICI Bank Debit Card.
I got sms of payment confirmation.
but on 16th November 2010 it reverse back to my reliance bill a/c.
and in the next bill that amount added as an outstanding amount.
i made all the payment. i went to reliance world on desh bandhu gupta road, karol bagh, new delhi(Virat communication) they suggest me to e-mail my bank statement to reliance customer care. i did that.
but still i have not received my money back.
My reliance mobile no is [protected].