[Resolved]  Reliance Communications — Pending Bill Messages for Removed Connection and No Service Provided

Address:

Pune, Maharashtra

I was using Reliance Broadband Service along with Landline phone. When i received the bill of first month I came to know that the bill generated was of some other landline no[protected] which was not at my name(The landline I was using was with no[protected]. I complained regarding the same with customer care so many times but no action was taken.
Later in month of January the service was stopped for my whole society without any prior notice. I complained again but customer care always asked for two to three days time period for fault removal which they never removed for whole two months and finally they stopped providing service at all. But they never forgot to send the bill. When i received my January month bill I complained regarding no service was provided whole month but no body took any action. Customer care also replied that if no service was provided, the bill amount will be reduced but no reduction in charge was reflected in bill.
Later I requested for connection removal in first week of February but again I received a bill for February Month and Customer care called every alternate day. I asked them again and again but they never took any action. And then they send me the bill in March month also.
I asked them that I had already stopped using their connection they neither removed the Modem nor paid my security amount back.
Later they send me a Legal action notice in May. I wrote mail to Relaince but no response again.
I have so many Complain No with me which Customer care has registered but haven't provided any clarification regarding the same.
When I requested the Customer Care people to transfer the call to some senior officials, they never did so everytime and said they can't.
I also wrote a mail to reliance help desk but no one called for clarification. Now these days, i received legal action message everyday. I am just fed up of their service and planning for some counter legal action with the help of consumer forum/court of India.

Please suggest.

Thanks,
Amit Kumar Singh
[protected]