[Resolved]  Reliance Communications — problem in new mobile handset

Dear Sir/Mam

I am ANUJ KUMAR , very disappointed with Reliance services and mobile hand-set. I want to inform you that i have bought reliance mobile hand - set CG220 (Haier) on 28-June-2013 from "COSMIC KOMUNICA" , Gurgaon on the name of "ANUJ KUMAR". I have got problem in hand - set's keys and automatic on/off problem within 8 days from the purchase date. So, i was very disappointed with Reliance hand-set.

After that i have given that hand-set to Reliance authorized service centre in Gurgaon that is "SHIVOM ENTERPRISES" , Shop no. -46, 1st floor, Devi Palace, Opp. Raj Cinema, Old Delhi road, Gurgaon (Haryana) on 13 - July-2013. They have told me that collect your hand - set with 4-5 days. I am calling them from 18-july-2013 again and again, but they havn't pick the call. or if they have pick the call, then they don't tell about exact time of getting hand-set.

I have mailed this problem to reliance customer care mail-id on[protected], I got reply from that side is that your problem will be solve within 5 days. But after 2 days when I haven’t any information regarding to my problem, I have send mail to him again, but they havn’t replied. So, I have contacted at service centre, but there were no-one was listening my problem, they have told that they haven’t got hand-set from the company side, so how can they give hand-set to me. So, I am very irritated with them, so I don’t want that set back. Because I have spend lot of my time & money with them.

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ANUJ KUMAR

Mobile No - [protected].