Reliance Communications — Unjust Account Suspension and Service Denial

Address:

Bangalore, Karnataka

Hi, I have newly bought a NetConnect+ from reliance world at ITPL, Bangalore. I submitted my voter id as the proof. For 1 month it was fine. And for 3 weeks I did not do any recharges. On 29th Sep 2013 I did a recharge of Rs. 1500 for 12GB and 90 days validity.ie., upto 28th Dec 2013. Happily I plugged-in the dingle, but to my surprise a message popped-up saying that your service has been denied. I asked in customer care and they told that some address mismatch or photo mismatch has happened, so your account has been suspended. To reactivate goto reliance world and re-submit the application along with proof documents. On 30th Sep 2013, I have submitted all those things at Jayanagar, 4th block reliance world. They told the shocking news that the service will be activated in 3 days. That means I can start browse only from 3rd Oct 2013. I called reliance net connect plus customer care and explained the things and asked for valididty extension for 3 days, since I have been denied service for 4days from the date of my re-charge. They told it is not at all possible. They told another shocking news that If you're not using it for 28 days continuously then account will be terminated. Now, my complaints are, 1. They suspended my service without informing me. I did not even received a single SMS. 2. After recharge I could not use the service for 4 days, because of this unnotified suspension. And I want the validity period to be extended for 3days. But they are deniyng my fair request and saying its my mistake. And my feedbacks are, 1. Customer care persons have been used by reliance as a call centre to say "Please goto reliance world store". No real solution coming from them. 2. Robbing the customer by compelling them to use the service everyday. See, I bought the NetConnect+ and it says validity till some 2027. That means whether I am using it or not my device should be valid to connect with network. With hell lot of irritation, Saravanakumar Banagalore Netconnect number is: [protected]