Reliance Communications — UNPROFESSIONAL BEHAVIOR OF THE EXECUTIVES OF THE COMPANY

Sir/Madam This is in addition for my Complaints dated 16/08/2013 & 02/09/2013 regarding wrong commitment and not willing to solve problem. I am really surprised to see that after so many complains of mine none to the executive bothered to look in the matter and help me. They only offers wrong discounts to keep the customer in postpaid and suck as much money as they can. In April Month when i called them to convert my number to prepaid from postpaid they offered me Rs 100 discount on all the three numbers separately. I.e Rs 100 *3 Discount. From May 2013 till date I am repeatedly lodging a complain but no resolution is been provided. I lodged a complain with Miss Hemlata, Punjab Customer Care Depart on 16/08/2013 the complain numbers are[protected] &[protected] and was given a assurance that it will solved withing 4 working days, Again on 27/08/2013 i called to knw the status of the complain, Miss Rajibir from Punjab Customer Care Depart told me that both the complains are under solving. I guess the Reliance Customer Care depart is on holiday since 16/08/2013 as their 4 working days are not yet over, as the problem is still unsolved. Further on 16/08/2013 i lodge a complain with you against which on 27/08/2013 Mr Wasim from Mumbai Social Media, Escalation Dept told me that due to lack of Proof the are not been able to provide me discount though they will reverse my late payment charge. I disagreed But the customer care put a comment on my complain that customer is satisfied i was not at all satisfied and also no reversal of Late Payment Charge was given to me rather a late payment charge was imposed on me. Also I E Mailed the issues to the Nodal as well as appellate authority of R Com but surprisingly no communication was received from their side as well. I am really pissed off with this Unprofessional Behavior of Customer Care of R Com. Kindly look in the matter seriously and Take Some Strict action and help me to get my problem solved. Thanks & Regards CA Rohit Bardia [protected]/[protected]/[protected] [protected]@gmail.com/[protected]@gmail.com