[Resolved]  Reliance Communications — auto renewal packs and wrong information by customer care executive

Reliancecommunication — Wrong Infomation from Customer Care

Dear sir/Mam,
I am very dispointed by your customer care services represantative. On 27/10/08 I call to customercare for jadupack 550 and I ask for update . I have allready take 195 R2R free service. when I upload 550 my all R2R 195 Expired . I have no any infomation relation for any expiry of my current pack.
Even I ask from CC.not even your representative can given me any infomation related that even not ur sms given full infomtion.
I feel I cheated by your company for false infomation and uncomplete infomation .
I need my R2R service acivated as soon as possiable and also need action agains my inconveniont.
If soon there is no any action I will mind to go Consumer Court for my probles.
Plese guide and help me.and also give right infomation so other customer can not suffer any false infomation even when u send sms then also give full and complete infomation.
My complante no is 78882550

Dear Sir, i am reliance mobile user my mob. no. is [protected].problem is my out going stopped on relience to reliencefrom 29 jan2009 while i have recharge Rs.799 on 17 jan.2009.my free call on relience to relience will be16 feb 2009. when i contact to customercare the person said to me .you have to maintain Rs 1.then you can take the benefit free call from reliance to reliance.he given gaurantee to make the call.and your money will not charge for calling to reliance to reliance when i recharge my mob no. then call my out going is start. after i check out my balance reduce on reliance to reliance calling.
who is responsible for my money and also out going .to reliance to reliance.why they gives wrong commitment to costumer.i have callled in costumercare on 8 times but that person said same thinks you maintain rs1 for reliance to reliance calling please solve my problem as soon as possible.otherwise stopped my no.
RegardsGhashyam[protected]

Reliance Communications — Wrongly deactivation of Message card

This is the text of complaint made on 26th August 2010 to Company.

Sir,

Mobile No-[protected]

I have a complaint, that I have activated Message card on my abovementioned number by sending sms, "ACT SMS1P" on 53739 on 28th or 29th July, the same was activated on that day. For more details you can refer my account. But on 3rd of August, I have received a sms from You, that my sms pack has been deactivated although I have not requested for same, I have already made several complaints, which you can refer by checking my account with you.

Now this is the last request from my side.

Next time be prepare for facing the notice of Consumer Forum and if you will not solve my problem then I will not be responsible for the notice(s) or Questions which you have to answer from Consumer forum or from TRAI.

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Regards,
Ashish Sodhani
Con: +91 [protected]
Mail: [protected]@gmail.com

Dear Ashish,

We had called you up. As per our talk, we informed you that the validity of his SMS pack has been updated for his account.We hope your issue has been resolved.

Regards,
Reliance Communications Response Management Team.