[Resolved]  Reliance Data Card — Over billing

Reliance Data Card — Overbilling..

Dear Sir/Madam

I am reliance Customer using Internet data card.My number is [protected].I uses the Night Free Plan.According to the bill i have used the internet 10 hrs 25 minutes in day time but i commit how it can possible because in the day time i always in my Office.So please check the uses again and take a right action.
This problem of overbilling have overcome 2 times...


Thankyou.
Ravinder Singh

Reliance/Data card — billing

Dear All,

This is to bring to your notice the poor service provided by your customer care.

I have a relaince data card which i have been using since the last 3 years and now i wanted to terminate and deactivate the card. On my calling them they first asked me not to deactivate and were forcing me to retain it, on giving them valid reasons they agreed and told me that i would have to pay full and final an X amount , and i also asked them to deactvate the card to which they confirmed.

I went to the gallery and paid them full and final amount and confirmed from them regarding deactivating the data card.

To my surprise the next month in the month of December09 i get a bill to pay the minimum due..

I want to know WHY AM I SUPPOSE TO PAY AND FOR WHAT WHEN I HAD REQUESTED TO DEACTIVATE THE CARD.

Also i find your call center services pathetic.. you never seem to get a representative online after calling for more than half an hour., i have tried atleast for 5 times and have waited for 30 mins each time and without getting to talk to your guy. its absolutely disguting. I hope you understand that a customer cant be treated like .

my details are as follows:

Siddhartha Singh Bhandari
no: [protected]

i want my bill in my e mail id that is [protected]@gmail.com

IX Data Card — Over Billing

I am using 1 X NIC Data Card
After two type correction
Bill of EVDO Wireliess Broadband are being send to me.

Reliance/Data card — regarding plane activation

Dear sir,
I have recieved a call between 5 march to 8 march from releince R world regarding to bill payment after disscused madam told me to change a plane which is (3 GB DAY & 10 GB NIGHT) plane in Rs. 600 /month. Then i said to change my plane then after she said to me you can use this plane from 18 MARCH and i use this plane from 19 of MARCH to 21 of MARCH . when i call to customer care then he said to me that you use 10 GB night plane at present. Compony charge me according to my previous plane.
So please help me


Thanks & Regards
MOHD IMRAN KHAN
[protected]
B-299,FAZALPUR,MANDAWALI
NEW DELHI-92

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

This is regarding a bill payment for the account which is already closed. I had taken a postpaid connection with netconnect data card No.[protected] in 2011 ending..I was a regular payer and paid all bills on time with full amount. However there was disputed bill for Feb or March 2013, where I was charged wrongly..I had checked the usage on the My services portal and it was showing that I was still having the allowance reaming on the last day of the billing cycle date. However when the bill was generated, it showed that I had used more then allowance and was charged around Rs 1000 more.

I called customer service and informed the details, there was no resolution provided. I said that I am ready to pay the normal bill amount, they did not agree and I said that they can cancel the connection, or I can pay the normal charge.

As there was no resolution provided I din pay the bill, and they kept charging after that, I contacted 4 to 5 times for the same issue, no response.

Now they are sending me a bill of Rs. 2281/- with a letter given below:


"Dear Customer,

DIPESH JAGATIA,

This is inform you that your payment of Rs. 2281/- Is due of your Reliance DATA_HSD No.[protected] having Account No/CAF No[protected]

Kindly clear the dues on before 18 July 12, 2013 to avoid the legal action.

Online payment is not possible.

You can make the payment by Cash/DD/Cheque by visiting any one of Reliance Store/World.

For Assistance, Payment pick up and NOC you may contact Ragini-[protected] & Rajesh-[protected]



Form OM SAI ENTERPRISES

On behalf of Reliance Communications Ltds
"


Please look into this matter.
I would have paid all the bills amount if I was billed correctly.. Also I was told that I will not be charged if the account is suspended still they were charging..

Waiting for your reply


--
Regards,

Dipesh Jagatia