I had bought a LG window AC on 4th may 2008 along with the Totaline stabiliser from Reliance Digital retail store in Shipra mall, Ghaziabad.
Everything was fine but in may 2009, the AC started behaving erratically and when we called Reliance ResQ (another service arm of Reliance Digital), the engineer came and declared the stabiliser non functional; it was to be repaired or replaced; I deposited the faulty stabiliser at the relaince digital store after paying 250/- INR as visiting charges of the Reliance ResQ engineer; I was told that the replacement would come in a week's time and that I would be informed on phone;
Since then I have made several rounds to the store but everytime I am being told that it would be delivered today/tomorrow and I am being sent back on some excuse or another; Since 6th June 2009 till today (almost 3 months), I am sleeping without an AC and it has been a horrible experience for the whole summer
Can something be done considering the fact that we claim today's market is a buyer's market but still in India, companies thrive by selling faulty products to consumers and still get away with it without any accountability; we talk about highly improved service levels from companies/sellers but there is no such service in sight from Reliance Digital which is backed by the so called largest business conglomerate of India and the reputed Mukesh ambani group? But does mukesh care about his customers??
I do not think so since there is no website for Reliance Digital, no customer grievance cell; even when you to the Reliance Industries corporate website and click on the "Contact Us" hyperlink, it does not have any email address or any customer care officer's name nor does it display any relevant phone number. The customer would be left groping in the dark!!
Its high time, we customers flock towards other ethical business groups like Tata Sons whose Croma seems to be equally big and having enough variety in the digital space. Was this information helpful? | 
