[Resolved] Reliance Digital — false promise of cashback

anil.arya

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

Reliance digital is fooling the customers by promising 10% cashback on some of the products. I purchased a mobile phone (on 3rd sep 2010) and was given 10% cash back voucher which I submitted to the given address within a week. I was supposed to get the cash back within a month but after repeated email reminders I have yet to get the cash back. The last email from them was on Nov 17th which suggested that I would get the cheque in 20 working days however it has been more than month but I have not received anything. They have stopped responding to my emails.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ssbhh

from Tirur, Kerala

I have bought a refrigerator worth Rs. 26400/- under 10% cash back scheme from your company's showroom, Nagpur. At the time of purchase your representative said that after 1st November 2011 you can avail the benefit of discount of Rs.2640/- on next purchase of any item from the showroom. now on my next purchase they said that you have to purchase item of costing three times of the Rs.2640/- then you can avail the benefit. Neither it was written on cash back coupon nor on cash voucher and also it is written on cash voucher that the validity of voucher is Six Months, but your outlet persons said that no need to consider all the terms & conditions which is written on cash voucher.
Order No. [protected], dt, 30.10.2011
My Mobile No. [protected]