[Resolved]  Reliance Digital — No ethics. Tricking consumers into buying and not delivering as promised

Address:

Hyderabad, Andhra Pradesh

I bought an LG side by side refrigerator from this godforsaken place RELIANCE DIGITAL in Inorbit mall and I have been regretting my decision ever since. They promised to deliver the product within 24 hours when we were in the process of buying, that became 24 to 48 hours when we bought the product and now its 4 days and we dont see any delivery happening. After repeated follow ups on the third day, they promised that they will deliver it that day even if it is 11:30. We wait till 11:30 that day and no one turns up. The 4th day I call them up at 12:30 pm and ask them the status. What i get in answer is today it will be delivered at 9:30 pm. I said its not acceptable as if it does not come at 9:30 in the evening I wouldnt be able to call you guys coz you'll close by then. Haritha, the person I was talking to, told me that she will get back with the status within 10 mins. Later she told me that last night the product was on its way and got damaged so they couldnt come. I really havent heard a more feebler excuse than this. It got better and better after that. Supposedly, they dont have any more LG side by side refrigerator of that model and that we would have to wait for another 25 to 30 days to get a delivery. Can you beat that? I have never felt so frustated in life as i feel right now. And to top it all, they offered a store credit against that. Now can someone please tell me why would i need a store credit for the same shop I am so miffed at. And I would like make a special mention of this lady Haritha. She has no manners and etiquette at all. All the while I was speaking to her I was constantly under an impression that she was doing me a huge favour by talking to me. RELIANCE DIGITAL truly sucks. And I would advice all the people who are planning on buying something from that dreaded place to avoid it all cost. These people have no ethics at all and they trick you into buying products that dont exist. Its like a nightmare and I just wish it was over soon.