[Resolved]  Reliance Digital, Item - Onida Microwave Oven — No demo even after 1 week of purchase despite reminders reminders

Address:

Hyderabad, Andhra Pradesh

Dear Sir / Madam,

This is to intimate that I had purchased the following two items on[protected] vide 002290 at Malakpet Branch of Reliance Digital at Hyderabad:
1) Onida make Microwave Oven
2) Panasonic make rice cooker
I had a very bad and horrible post-sales experience, to be honest, came to know about the 'harsh reality' of the Reliance business ethics and irresponsible action. I was promised that within 2 days, the technician would visit my house for a demo for operating the microwave oven. I waited patiently for 3 days and called up the store on 10-06-11 and again on[protected] but I was being connected from one desk to another and they asked me to hang over phone for more than 15 minutes on both occasions, without any tangible solution. On both days, I was again assured that the technician would visit the very next day; ultimately on 11-06-11 I was assured that on[protected]Sunday) at any cost the guy would definitely attend. But, the very 'bad image' of reliance (unreliable and deceitful) tactics came to the fore. Having waited till Tuesday, I personally visited the store on[protected] and when I questioned the concerned, all the blokes were simply trying to give all frivolous and evasive excuses. Due to my repeated requests, they informed that somehow the service dept were not posted about this. But, the job sheet was reportedly passed on to the service dept on 08-06-11 itself and the job sheet No. is [protected] The Manager, Sachin, some other guys like rajesh, sai kumar,vinod etc., again assured that by[protected] the technician would visit my house for demo. Now, today 21.15 hours of 15-06-11, I'm forced to write this mail to you since, the useless personnel of your organisation did not turn up, neither did anyone call me atleast as a courtesy. This is ample proof of the double standards that reliance indulges in and all well-informed countrymen know this quite well. Now, I'm completely vexed with the attitude and gross negligence and utterly deceitful behaviiour of the reliance personnel. I hereby request you to take up my issue with Reliance Digital and arrange for return the money paid by me (Rs. 5990) at once and take back the product as I cannot rely on Reliance any further. I wish to approach the consumer forum and shall sue the authorities concerned and claim suitable damages, for causing inconvenience to me and giving me mental agony. Before sales, the customers are cajoled, buttered and what not but post-sales the service is simply horrendous, everyone tries to bluff in a sophisticated manner in the highly unreliable Reliance and none takes responsibility, at times they pretend like giving good service but in reality it is all . Many of the front office guys also respond arrogantly and behave as if the items are given free of cost.

Pl guide and assist me in taking legal recourse on this issuedue to injustice, mental agony and inconvenience caused to me and kindly help and guide me in getting the amount of Rs. 5990/- from Reliance Digital.

Regards,
Md. Ahmedullah,
[protected]