[Resolved]  Reliance Digital — Fraudulent Warranty

Address:

Maharashtra

I purchased an i-Omega Screenplay MX from Reliance Digital on 22nd Jul 11

I was not satisfied with the features of the product & took it back to them within 5 days of the purchase along with the original receipt.

Reliancedigital Retail Ltd. Return Policy
[B]If you are not satisfied with any of the products, we will be happy to accept them for return and issue a Credit Note subject to the following:
[/B]
1. Request for return should be made within seven days of purchase.
2. The product to be returned should be in saleable condition.
3. Invoice copy and delivery challan in original will be required to be submitted at the time of request.
4. The Credit Note issued can be used for purchase of any other product within the store within the stipulated validity period.
5. a. No return of mobile phones and computers.
b. Music, Gaming & Computer Software will be taken back only if its packaging/seal is not broken.
6. No return of any product purchased under a promotional scheme or discount or where invoice specifically mentions "no replacements".
7. We reserve the right to request the customer for identification.

When i spoke with the customer desk, they tell me, the box is open, it's not in resaleable condition so we cannot take it back

1) When i bought the product, the box was already open. the sales man told me this is the only piece in the shop.
2) How does Reliance expect me NOT to be satisfied with a product if i don't open the box? Am i supposed to be unsatisfied with the packaging?

Now they refuse to issue me a credit note, even though i am ready to take some other product in exchange.

http://www.reliancedigital.in/returnpolicy.html