| Address: | Dakshina Kannada, Karnataka |
To,
The Manager
Customer Care,
Reliance Digital Retail Ltd.
Its with utter dis-appointment and frustration i am writing this mail. I had bought a RESQ Surge protector worth Rs.499 from Reliance Digital, Mangalore (City Centre Mall) on the 7th of August,2011.
After using it for 7 days days i noticed sparks coming out of the device when in operation. As a result i returned it back for repair/replacement at the store on 21st August with a promise of getting a replacement withing 7 days. When i call the store on 27th august , the person in charge tells me it is still not replaced and will take another 7 days for replacement and he will call me as soon as the new piece arrives. Till 2nd September Reliance dint get back to me and hence i visited the store on 3rd September. Again I got false promises saying the device is send to Bangalore for replacement/checks and will take another 7 days and will let me know when it arrives. Again i visit the store on 10th September, the result is no different saying the replacement will take another 7 days to come. Still i held my nerve and patience and agreed to come after another 7 days.
Today when I visited the store on 17th September, the person in charge comes out with the Same old damaged Surge Protector , saying that the engineer has checked it and is in working condition. I strongly refused to accept the damaged piece and insisted for replacement. He assured me that it was working fine and agreed to test and show, On connecting Sparks flew off from the device, which indicated the device was not replaced and neither repaired for which he had no answer. On further inquiry he also said that it was neither send to Bangalore for repairs which had had falsely told me on my 2nd visit. Again today he assured me that the product will arrive on next Thursday.
Now it is over 1 month, and the surge protector has not been replaced. Now i want to know is this the way Reliance Digital takes Customers on a ride promising them warranty for products but failing to deliver on their promises? Why was i misled into believing one thing into another? Why was the product neither changed nor repaired even after 1 month?
To add to that, the staff is rude, irritatingly incompetent, and an infuriatingly unhelpful bunch. Even the seniors were not helpful. There is absolutely no co-ordination among the staff and each one misleads the customer. Every time i visited or called i was assured to be contacted back when the piece arrives, but till date i dint receive even a single call back informing me about the status of my complaint. The place is a chaotic enterprise managed by un-resourceful personnel. I am really shocked that a company of your stature cannot arrange a replacement tank or even attend my complaint after 1 months of complaining. Their dealer & service center seems to be incompetent to handle the situation.
I am expecting a quick response to this mail and have decide to raise this issue with the Consumer court. Don't expect me to visit the store any longer to collect the device.
Details:
Place: Reliance Digital, Mangalore
Date: 07/08/11
Invoice Number: 000932
Device: RESQ 902S Surge Protector
Regards,
Sarvesh Samant
Cell No: [protected]
Flat 602, Abode Apartments,
Kalpana Road, Kankanaddy,
Mangalore
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