Comments
Dear Sir/Madam,
I have purchased LG 320 Ltrs fridge from reliance digitial hydearbd A.S.Roa Nagar.
They have promised to deliver the fridge next day I said as we are going out in the morning please deliver at evening, in the mornining when we were about to leave they called and said they are delivering the fridge we have to cancel our program and wait for them.
Again they said the we are not supposed to open the cover the techinical person will come and open. The person said he will come next day at 12.00 noon I have to wait for him in. at 2.00 P.M they call and said their techinical person is busy he will come only aroung 5.00 P.M.
he came and opened and saw that the fridge is damaged, he says it will be replaced in next 2 days, when asked we need it immediately he said it is possible now next day only and again said he will come by 12.00 noon and they delivered at 2.30 one more fidge and again the same story it was damaged piece. Again they are saying it will be replace next day.
I have wait for two days without going to office for them and response with them so bad and very rude manner. when asked for re-fund they say it not our company policy to re-fund and they say we are replcing the fridge you have to wait.
please suggest how to handle such people and is there any way we can stop so that in future they will learn good lessons and next cusotmer will not be harresed like this.
They have issued a 10 Years warrenty card and which is not valid since this scheme is only valid till 31 Oct 2009 we have purchased on 7 Nov 2009.
Regards
Pradeep
I have purchased LG 320 Ltrs fridge from reliance digitial hydearbd A.S.Roa Nagar.
They have promised to deliver the fridge next day I said as we are going out in the morning please deliver at evening, in the mornining when we were about to leave they called and said they are delivering the fridge we have to cancel our program and wait for them.
Again they said the we are not supposed to open the cover the techinical person will come and open. The person said he will come next day at 12.00 noon I have to wait for him in. at 2.00 P.M they call and said their techinical person is busy he will come only aroung 5.00 P.M.
he came and opened and saw that the fridge is damaged, he says it will be replaced in next 2 days, when asked we need it immediately he said it is possible now next day only and again said he will come by 12.00 noon and they delivered at 2.30 one more fidge and again the same story it was damaged piece. Again they are saying it will be replace next day.
I have wait for two days without going to office for them and response with them so bad and very rude manner. when asked for re-fund they say it not our company policy to re-fund and they say we are replcing the fridge you have to wait.
please suggest how to handle such people and is there any way we can stop so that in future they will learn good lessons and next cusotmer will not be harresed like this.
They have issued a 10 Years warrenty card and which is not valid since this scheme is only valid till 31 Oct 2009 we have purchased on 7 Nov 2009.
Regards
Pradeep
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I booked and paid in full for a fully automatic IFB washing machine on July 05, 2008 AFTER confirmation that machine is in stock and would be positively delivered on July 6th.It is July 10th and I am still trying to get in touch to beg for delivery.
The invoice contains no phone numbers to contact.
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Late Mr Dhirubhai Ambani must be felling sorry for this plight and bad name he is getting...