[Resolved]  Reliance Digital Retail Ltd - Vashi — Lethargic approach towards complaint

Address:

Thane, Maharashtra

Dear Sir,

I have purchased Samsung Refrigerator from Reliance Digital Retail Limited on 02.06.2010 having invoice no. 009926. The product was delivered on 03.06.2010, later we noticed transit damage in the refrigerator veg tray & the same was complained to Reliance Digital on same day. We were told the complaint has been forwarded to SAMSUNG & their person would visit & check by evening on same day. Next day we had a word in Samsung customer care, our compliant no. is [protected], we were told that the technical person would be at our place the same day before 08.30 pm.

Since the day the refrigerator was delivered, we have been following up with Reliance Digital as well as Samsung that a person can atleast visit our place, have a look so that we can install the refrigerator. The product has just been dumped at my home, I could not even start before sombody comes & inspect the same. Damaged item can be replaced later but we need to start the refrigerator & we are helpless.Please help us in this regard.

Thanks & Regards
Mamta Soni
Cell: [protected]