[Resolved]  Reliance Digital Tv — Multiple TVs, Multiple Benefits offer

Address:

Chennai, Tamil Nadu

Dear Customer,

Thank you for contacting Reliance Customer Care.

Smart Card Number:[protected].

This is with reference to your e-mail regarding activation of 12 months subscription Silver plus pack in[protected].

Kindly note that, we have taken up your issue once again with technical team for further review and appropriate action to be taken. We request you to kindly bear with us for some time.

The company is actively working to improve service levels and your feedback has proved to be valuable.

Yours sincerely,

Milind Sanas
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


-----Original Message-----
From: caushik cs ([protected]@yahoo.com)
Date: Wednesday, November 09, 2011 04:13 PM
To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
Subject: Re: Reference to your e-mail

Dear Biju Adhikari

So is the issue escalated or still trying to build the infrastructure to resolve the issue.
Shame on you guys!

No thanks and No Regards,
Caushik

From: "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
To: caushik cs <[protected]@yahoo.com>
Sent: Monday, 31 October 2011 8:52 PM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused to you.

This is with reference to your e-mail regarding activation of 12 months subscription Silver plus pack in[protected].

Kindly note that we have escalated this issue to our technical team for necessary action and it will be resolved shortly.

Once we will received confirmation we will get back to you.

We request you to kindly bear with us for some time.

We would like to thank you for your co-operation and understanding.

We value your association with us.

Yours sincerely,

Biju Adhikari
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


-----Original Message-----
From: caushik cs ([protected]@yahoo.com)
Date: Saturday, October 29, 2011 02:21 PM
To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
Subject: Re: Reference to your e-mail

Hi Mohsin,

I tried reaching the number from which you called but it asks for extension number. Currently the request id is closed. May I kindly know the reason why it is closed when still that pack is not activated. The reason for the closure they told me was insufficient balance, I want to clarify you that I want to activate silver plus package with Multiple TVs, Multiple Benefits offer on my second connection(i.e 50% discount on one year pack since the parent connection already has silver plus package). Inspite of calling so many times the requirement is still not understood.

Thanks and Regards,
Caushik
[protected]
From: "[protected]@reliancedigitaltv.com" <[protected]@reliancedigitaltv.com>
To: caushik cs <[protected]@yahoo.com>
Sent: Friday, 28 October 2011 9:07 PM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

We apologize for the inconvenience caused to you.

We tried to contact you your number [protected] but were unable to reach you.

This is in response to your e-mail regarding activation of 12 months Silver Plus.

Kindly note that we have taken up your complaint Vide Service Request ID[protected] and it will get resolved with in 4 hours.

Yours sincerely,

Mohsin Shaikh
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

-----Original Message-----
From: caushik cs ([protected]@yahoo.com)
Date: Friday, October 28, 2011 10:23 AM
To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
Subject: Silver Plus pack not activated for the past one month!

Hi,

This is Caushik I am using reliance digital TV since it has been launched.
I use the following smart card numbers in the name Latha. C(My Mother)
[protected]Parent Connection)
[protected]Child Connection)
It is very unfortunate to inform you that your customer service is worst of its kind I have ever seen in such a big company like this.
Fo the past one month I have been trying to activate Silver plus pack on my child connection with the benefit of 50% discount for one year pack on my child connection.
I am so sick to call your call centre to call because I have called the call centre atleast 8 times from 28-Sep-2011 to 21-Oct-2011 and still the issue is not resolved.
Everytime I call them they give me a new Complaint number, these are some of the numbers[protected],[protected],[protected] and some more which I have not noted it down.
And also there is amount getting deducted every day from my account with the basic pack , every time I call I need to have the correct balance for activating silver plus pack.
It is a kind of cheating you are doing not at all happy with your services.

Thanks and Regards,
Caushik
[protected]