Reliance Digital Tv — POOR SERVICE

abhishekr17

from Noida, Uttar Pradesh

Address:

South Delhi, Delhi

SUBJECT--POOR SERVICE
Smart card no[protected]

Dear all

I'm unable to watch TV due to poor signal quality. I have already complained to customer care about this on 10th august (complain no[protected].
I don't get any call from your engineers not even from appointment and your company promises to resolve the problem in two days...
I am getting very worse services and I am very disappointed.

Thanks
Abhishek rai
[protected]

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Comments

dhanya kr

from Bengaluru, Karnataka

Reliance is giving very bad services to consumers. I have booked a complaint 5 days back saying my set-top box is not working and I am still following up with Reliance Big TV customer care representatives. My smart card number is[protected]. Everyday when i am calling customer care i am getting a reply that a technician will visit me TODAY or TOMORROW morning. And from last five days i am getting the same reply. I feel like cheated. When i booked the complaint, I was told that the technician will visit and REPAIR if possible, otherwise will replace it. Now they are giving me reason that the set top boxes are out of stock. I would like to know - for a technician to visit and repair an existing set-top box, is it necessary to have a brand new set-top box?
Otherwise, to replace with a new set-top box, why do you need a technician? You can courier it to me. I can connect it with the cable.

.I am highly dis-satisfied with your service and my advice to others here is - NEVER EVER PURCHASE RELIANCE BIG TV