Reliance Digital Tv — Short Changed on subscription

Address:

Bangalore, Karnataka

I have been a Reliance Digital TV subscriber for a year & 10 months (Con No:[protected]. On completion of the first year of service, I renewed the service for another year (the user, indcidentally, is my octogenarian mother, who is a pensioner), paying Rs 2,978/- for one year on October 9, 2011. If I recall right, the pack is referred to as diamond south pack. The amount paid was as per the amount mentioned against 12 months' subscription for the pack.

I was surprised, therefore, to receive an SMS today (03 Aug, 2012) informing that the service had been suspended because of inadequate balance in my account. Puzzled, I called the service's consumer care number. I was told that though I had taken a year's subscription & paid the amount in full - in advance - I had been charged at the monthly subscription rate multplied by the number of months & now there was not enought balance in my account & the service had been cut.

Further, I was told that I had been "remiss" - in failing to call up consumer care & informing them that the year's subscription I had remitted should be taken as a year's subscription & not month-to-month payment!

Digest that ridiculous construct on a straightforward online transaction! That is Reliance for you - totally unreliable!