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[Resolved]  Reliance Energy — no supply

our electricity keeps going... i live on the 7th floor and i have an ailing aged person living in the house. we are absolutely disgusted with their services.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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Hi,

We are totally disgusted with Reliance Energy Service. It works like a sick unit.

We intend to file a consumer compliant in the consumer court against Reliance Energy for its inefficient and disgusting treatment to customers and service.

Our history goes here;

1.Thrice they have disconnected our power before the due date and there has never been an explanation or prior information to that
2. There is no rule on the bill which states that REL has the right to disconnect power 5 days prior to bill due date
4. The third time the power was disconnected on a saturday and the meter was also taken away which is sheer humiliation and robbery as the owners of the meter were not present in the house. There was no prior information of electricity disconnection (as usual)
Moreover, when contacted the customer care office, it is more like customer harassment office as they gave us mental torture by telling us they cant sen anybody as its a sunday and we need to go the zonal office.
I have three questions here;
1. Our bill was paid and your systems were not updated, whose fault is it?
2. Where is the rule written that 5 days prior to bill due date the power will be disconnected?
3. Why are the customer care not helping and torturing customers/ You should change the name of customer helpline to customer harassment line as since morning i have spoken to Nikita, sunil, shamita and some entire call centre office but noone has the authority to help customers.

I think REL has no accountability to the customers and they should be put to task for such a negligent behavior. Moreover, i plan to file a customer compliant in the court for not informing before power disconnection and mental and physical harrassment and also file an FIR for stealing our meter in our absence.

I would appreciate if the VP - Customer service can look into this and handle the legal notice that shall come from our side. This is no way to treat your customers, it is because o[censored]s that you are there and not the other way round. Please keep your systems updated. It is not our responsibility. You cant give us an excuse that it is third time disconnection hence you have to go to zonal office. I find this unacceptable as no sensible person will preempt that if the bill due date is 12th of some month, REL will disconnect the power 1 week in advance. Please show us where the rule is written as you all talk a lot about policies and processes on the phone. There is something called as humanity, intelligence and customer sensitivity which is totally absent in your case.
no supply without prior intimation / meter taken prior notice / before the due date


Hi,

We are totally disgusted with Reliance Energy Service. It works like a sick unit.

We intend to file a consumer compliant in the consumer court against Reliance Energy for its inefficient and disgusting treatment to customers and service.

Our history goes here;

1.Thrice they have disconnected our power before the due date and there has never been an explanation or prior information to that
2. There is no rule on the bill which states that REL has the right to disconnect power 5 days prior to bill due date
4. The third time the power was disconnected on a saturday and the meter was also taken away which is sheer humiliation and robbery as the owners of the meter were not present in the house. There was no prior information of electricity disconnection (as usual)
Moreover, when contacted the customer care office, it is more like customer harassment office as they gave us mental torture by telling us they cant sen anybody as its a sunday and we need to go the zonal office.
I have three questions here;
1. Our bill was paid and your systems were not updated, whose fault is it?
2. Where is the rule written that 5 days prior to bill due date the power will be disconnected?
3. Why are the customer care not helping and torturing customers/ You should change the name of customer helpline to customer harassment line as since morning i have spoken to Nikita, sunil, shamita and some entire call centre office but noone has the authority to help customers.

I think REL has no accountability to the customers and they should be put to task for such a negligent behavior. Moreover, i plan to file a customer compliant in the court for not informing before power disconnection and mental and physical harrassment and also file an FIR for stealing our meter in our absence.

I would appreciate if the VP - Customer service can look into this and handle the legal notice that shall come from our side. This is no way to treat your customers, it is because o[censored]s that you are there and not the other way round. Please keep your systems updated. It is not our responsibility. You cant give us an excuse that it is third time disconnection hence you have to go to zonal office. I find this unacceptable as no sensible person will preempt that if the bill due date is 12th of some month, REL will disconnect the power 1 week in advance. Please show us where the rule is written as you all talk a lot about policies and processes on the phone. There is something called as humanity, intelligence and customer sensitivity which is totally absent in your case.
my a/c no[protected] & address anant chawl govind nagar ratnabai chawl gazdar bandh rd santacruz (west) mumbai-400 054
my complaint this a/c already disconnect before two year because bill unpaid
i am after total bill paid but not connect the meter & regular bill given
i one time paid bill but also not use the meter, i request u close this my a/c & return by my deposit
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    Reliance Energy
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