[Resolved]  Reliance Fresh Ambattur Ot — WORST CUSTOMER SERVICE

Hi
I've been a regular customer with Reliance fresh since the 1st outlet was opened near MMM Hospital. My Reliance one Card # is [protected]. I Live at Ambattur, since an outlet was opened near Ambattur OT Bus Terminus, We began shopping there. Initially I was flattered by the Respect & Hospitality showered upon customers visiting the outlet. So much so, I had suggested my customer service executives visit RIL Outlets and learn what true customer service is all about.

Now, times have really changed, the hospitality at the outlet is COLD. The display is always in shambles, the courtesy is equivalent to A FOOT PATH STORE. (BUY OR LEAVE ATTITUDE) I've already filled in a complaint register maintained at the outlet more than 3-4 months back & have come to understand that it is a mere formality & no senior personnel bother to read it or at least if they do, they do not have the time to acknowledge the customer.

I have Insurance Policies with RIL.

The main Reason for my e-mail is to complain against an employee of yours by the name of "ROSE" who cares a hang for customer service, He is the laziest person I've noticed at the outlet located near Ambattur OT Bus Terminus. I've been dis-Respected & insulted more than Twice by this person.

I have no Idea if this e-mail would be taken serious or is just part of a Customer service formality.

I look forward to a more favorable customer service relationship with RIL.


With Warm Regards,

s/d.
JUSTIN NITTLA
[protected]