[Resolved]  Reliance Fresh — NON REDEMPTION OF VOUCHER

Address:

Chennai, Tamil Nadu

DEAR SIR,
I AM a regular customer of reliance fresh. As there were points worth Rs. 225 in my membership card I wanted to redeem it and consulted the store manager and got a voucher worth Rs.225 in the month of January. When I rendered it at the counter against purchase of rice bag , the system indicated that the voucher has already redeemed. How could this happen when I produced the voucher within ten minitues after getting it from the counter of the same shop. The shop manager told that he would resolve it the next day but nothing could be done by him even though he knew that it was redeemed since first time itself the system showed "already redeemed". The manager complained regarding this on17 jan 2011 and 21 jan2011,after calling customer care over phone, but till date nither I got my points to my card nor do I could redeem the voucher.
kindly look into the matter and resolve well before expiry date.
DETAILS OF MY MEMBERSHIP:CARD NO.[protected], VOUCHER NO.10094443, EXPIRY DATE 1.4.2011,STORE CODE 2036