Reliance Fresh — MISMANAGEMENT AT YR OUTLET

Address:

Thane, Maharashtra

THIS IS MY REPEATED COMPLAINT TO THE CONCERNED AUTHORITIES REGARDING THE SERVICES AT THE RELIANCE FRESH OUTLET NEAR MALHAR CINEMA, THANE WEST. THE MISBEHAVIOUR N RUDENESS OF THE STAFF IS INTOLERABLE. WE R CUSTOMERS N NOT BEGGERS, IT APPEARS THAT THERE IS NO AUTHORITIES ABV THE STAFF OUT THERE WHO CAN CARRY OUT EVERYTHING TO THEIR WHIMS N FANCIES. WHENEVER THERE IS AN OFFER IT GOES EITHER TO THE SHOPKEEPERS OR THE STAFF ITSELF, STAFF CAN BE UNDERSTOOD THEY TOO NEED TO GET SOMETHING OUT OF THE PLACE THEY R WORKING FOR BUT SELLING IT ENTIRELY TO SOME SHOPKEEPERS AND ITS QUITE OBVIOUS THAT NOTHING COMES FOR FREE, N THESE FAVOURITSM IS ALSO IN RETURN FOR SOME MONETARY GAINS, BOTH THE STAFF N SHOPKEEPERS ARE HAND IN GLOVES, WHICH GOES WITHOUT SAYING. THE PRICES OF GOODS THAT R ON OFFER R EXPECTED TO BE MARKED DOWN WITHIN FEW HOURS OF THE DAY'S OPENING IN THE MORNING WHICH CAN BE TAKEN AS LATEST BY 10 AM, BUT EACH DAY THE MARKDOWN IS NOT DONE EVEN TILL 10 IN THE NIGHT. ON SEVERAL OCASSIONS, IN CASE OF SEVERAL ITEMS THEY SAY THE MARKDOWN IS NOT YET DONE, BCOZ THEY DONT HV TIME FOR THAT, N SPECIALLY BREADS THAT COME IN OFFER, THEY HV ASKED ME TO COME BACK IN HALF HOUR IN TWO HOURS OR THREE HRS OR EVENING N EACH TIME I HV BEEN THERE AS PER THEIR INSTRUCTIONS BUT NEVER HV GOT THE OPPORTUNITY OF GETTING ANYTHING AT THE MARKED DOWN PRICE. EITHER THEY HV BEEN ALL TAKEN BY THE STAFF OR THEY HV FLATLY REFUSED TO GIV IT BY MARKING IT DOWN. THIS HAS HAPPENED EVEN TODAY. SPOKE TO MR MORE, WHO IS SUPPOSED TO BE THE STORE MANAGER OF THIS PARTICULAR STORE, WHO THEN ASKED TO SPEAK TO MR PATIL, WHO WAS VERY RUDE AND SAID THAT THERE IS NO ONE A BV WHOM HWE HAS TO GET ORDERS FROM OR HAS TO BE OBEYED TO AND NOBODY CAN DO ANYTHING TO HIM. HE HAS ASKED ME TO LODGE A COMPLAINT ANYWHERE POSSBILE N NOTHING IS GOING TO HAPPEN. SUCH SURETY HE HAS ON HIS AUTHORITY OF THE STORE, WHICH SEEMS THAT HE EITHER OWNS THE PLACE OR HAS NO ONE TO FEAR. THEY ALSO GIV EXCUSES THAT THEY HV NO STICKERS ( FOR OVER 6 MONTHS NOW THIS REASON IS OFTEN QUOTED), NO TIME OR NOT WILLING TO DO SO. THIS IS AN OUTLET WHERE U EXPECT CUSTOMERS TO COME N GET THEIR DAILY PURCHASES DONE WITHOUT ANY HASSELS, BUT TO MY SURPRISE ITS MORE STRESSFUL AND ANNOYING TO MAKE PURCHASES, ESPECIALLY AT THIS OUTLET. KINDLY LOOK INTO THIS MATTER SERIOUSLY AND GET SOMEONE TO ACT ON IT IMMDTLY OR ELSE I WILL HV TO APPROACH SOME NEWS CHANNEL OR MEDIA WHICH WILL HV TO SHOWCASE THE CUSTOMERS GRIVENCES,( THRU PRINT MEDIA OR ANY CHANNEL) WHICH I AM SURE WILL NOT BE SO PLESEANT TO NEITHER O[censored]S. THIS IS NOT MY CASE ALONE ITS THE CASE WITH ALL THE CUSTOMERS WHO SHOP AT THIS OUTLET ONLY THING IS THAT.U HV TAKEN THE INTIATIVE TO LODGE MY COMPLAINT ON BEHALF OF ALL THE CUSTOMERS RGDS VIJAY PILLAI