[Resolved]  Reliance Fresh Store, Tc Palya Main Road, Bangalore - 36 — Double Billing

Address:

Bangalore, Karnataka

Hello

I had purchases worth Rs.1,197/- on 8 April 2011 from Reliance Fresh Store on TC Palya Main Road, Bangalore. On 15 April 2011, when I checked my bank statement, I realised I had been double-billed and this amount was debited twice from my bank account. I went to the said store with photocopies of my bank statement and the original bill for the said purchases. I was told by the manager that it would take a maximum of three days for them to check with their bank and resolve the issue by reimbursing me the excess charge. However, I have been to the store twice and spoken to them on the phone once only to be fobbed off with lame excuses. I was told today that I would have to wait at least 15 days for them to be able to resolve this. This is fraudulent practise to say the least and a matter that I need resolved immediately.
I look forward to an early intervention and resolution to this issue.

Thank you.