Reliance Fresh — non delivery of purchased goods

Address:

Coimbatore, Tamil Nadu

We are regularly purchasing in "relaiance fresh".Yesterday we purchased at 3 pm it includes items which has to be refrigiated.We were informed that the goods will be delivered to our house at 8 pm but, the goods were not reached till today evening 6.30pm.At last we went and bought the goods by ourselves.Though we have clearly given our address they are telling that they did not know the address. we spended 100rs for the auto.If the things were not taken by us ,and spoiled ,will you be responsible for it?If we were waiting for the delivery until now,the things will be spoiled,will the campany take care of the goods we bought?Please reply us.