[Resolved] Reliance General Insurance — Non Renewal of Policy | |
I took a Medical Policy in April 2007 with policy number[protected] through an agent Vinay Shukla in Andheri East Mumbai. This year in April 2009 the policy renewal was not done because there were no reminder or renewal notice to me. The agent told me that he was too busy to call or sent notice to me. What I couldn't believe was that company like Reliance General Insurance does not sent renewal notice or reminders to its customers. I called up the call centre to confirm the same and I received the most disappointing answer "why did I not remember to renew my policy and it is not the responsibility of the company to either sent notices or reminders to its customer. The call centre person kept telling me that there is nothing as renewal notice etc. Something unbelievable. Well, I made the mistake again and took the policy on 04/06/2009 and I received the policy the policy after 20 days and that too with wrong dependant details. So I called the call centre on 25/06/2009 to inform about the same and also to know the company's policy for sending the renewal notice. I think I was speaking with the dumbest call centre agent 'Gulshan' and he kept telling me that he cannot confirm to me if I will ever be sent a notice for renewal. I told him that 'I think I made a mistake of taking the policy again from Reliance' the answer I get is that 'its upto me as a customer to continue or cancel the policy' I have had 3 instances that I dealt with some employees or agents of Reliance and what I have learnt from my interactions is as follows: 1. The company is not interested in customer service - they are only interested in sales and gathering money from retail customers. They are bothered with customer issues or complaints 2. The company is too big to listen to its customers - in all my interactions what I have realised is that Reliance is too big and you cannot complain or fight with them. They simply ignore you and ask you get lost. They will simply crush you apart. 3. The company will not deliver when required. I am sure if I need a claim the company will make some non sense excuses and will bring 10 legal clauses for not covering claims. I have put this note to highlight the issues to all common people like me that its not necessary to trust companies like Reliance for customer service and delivery of promise or contract. They are too big to call or complaint. Beware Consumers and don't be taken for granted like the way I have been in the past. Best Regards, Faisal Khan Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
I have renewed Tata Indica car policy bearing no.[protected] vide SBI cheque No. 951624 06.10.2009. I am waiting for the policy document as the date of expiry of my car was over on 27.10.09.
Pl. send the policy document at the earliest.
Dr. Md.Burhanuddin
17-1-375/A/36
Qalander nagar, Opp. New Santosh nagar colony,
Hyderabad 500059
Pl. send the policy document at the earliest.
Dr. Md.Burhanuddin
17-1-375/A/36
Qalander nagar, Opp. New Santosh nagar colony,
Hyderabad 500059
pls send me the renewal notice. last year policy no [protected]
first year policy no.[protected] &second year policy no.[protected]
Dear Sir
We have had similar experience, they seem to delay and discontinue policy
periodically so that you will be treated as a fresh insurer and will not be elibible for
no claim and also continuity benifits. We have had the following defects in the
policy,
They are supposed to give previous policy details on the renewed policy which is not
mentioned, if so you are treated as a fresh insurer.
You may also find them putting wrong date of birth if mentioned in the policy not given by you!!
We have had similar experience, they seem to delay and discontinue policy
periodically so that you will be treated as a fresh insurer and will not be elibible for
no claim and also continuity benifits. We have had the following defects in the
policy,
They are supposed to give previous policy details on the renewed policy which is not
mentioned, if so you are treated as a fresh insurer.
You may also find them putting wrong date of birth if mentioned in the policy not given by you!!
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C- 42, Pawane,T.T.C, Industrial Area, M.I.D.C, Turbhe, Navi Mumbai, Maharashtra, India
Reliance General Insurance — Non Renewal of Policy - Customers are taken for granted
I took a Medical Policy in April 2007 with policy number[protected] through an agent Vinay Shukla in Andheri East Mumbai. This year in April 2009 the policy renewal was not done because there were no reminder or renewal notice to me. The agent told me that he was too busy to call or sent notice to me. What I couldn't believe was that company like Reliance General Insurance does not sent renewal notice or reminders to its customers.I called up the call centre to confirm the same and I received the most disappointing answer "why did I not remember to renew my policy and it is not the responsibility of the company to either sent notices or reminders to its customer. The call centre person kept telling me that there is nothing as renewal notice etc. Something unbelievable.
Well, I made the mistake again and took the policy on 04/06/2009 and I received the policy the policy after 20 days and that too with wrong dependant details. So I called the call centre on 25/06/2009 to inform about the same and also to know the company's policy for sending the renewal notice. I think I was speaking with the dumbest call centre agent 'Gulshan' and he kept telling me that he cannot confirm to me if I will ever be sent a notice for renewal. I told him that 'I think I made a mistake of taking the policy again from Reliance' the answer I get is that 'its upto me as a customer to continue or cancel the policy'
I have had 3 instances that I dealt with some employees or agents of Reliance and what I have learnt from my interactions is as follows:
1. The company is not interested in customer service - they are only interested in sales and gathering money from retail customers. They are bothered with customer issues or complaints
2. The company is too big to listen to its customers - in all my interactions what I have realised is that Reliance is too big and you cannot complain or fight with them. They simply ignore you and ask you get lost. They will simply crush you apart.
3. The company will not deliver when required. I am sure if I need a claim the company will make some non sense excuses and will bring 10 legal clauses for not covering claims.
I have put this note to highlight the issues to all common people like me that its not necessary to trust companies like Reliance for customer service and delivery of promise or contract. They are too big to call or complaint. Beware Consumers and don't be taken for granted like the way I have been in the past.
Best Regards,
Faisal Khan