[Resolved]  Reliance General Insurance — Issuing Policy Hard Copy & Cashless Benefit card

I have purchased a medi-claim policy from 'Reliance General Insurance'. Policy named Healthwise Silver policy. I purchased this policy on 31-July-2009 and policy No is :[protected] for one year.

The concerned customer care executive told me while purchasing that the hard copy of the policy will be delivered to my residential address at Pune within 10 working days. Means this was supposed to be reach to me till 10th or 11th Aug-09.

I learned their complete procedure & learned how they provide services, confirmed about delivery of policy hard copy, cashless benefit card & other services and then only I purchased the said policy.

On 10th Aug, I contacted them & informed that yet I have not received the policy hard copy. Their cool customer care took that into consideration upon my follow-up and dispatched the copy on 12th of Aug. (Please note here that this was supposed to reach me before 10th which they dispatched on 12th by the great Reliance Gen Insurance)

Here it is not over, when it again did not reached to me till 19th, I doubted on their so called customer care services (which are found as careless in actual) and I complained to them. Surprisingly, Reliance Gen Insurance again dispatched it on 19th, I asked "what about that policy copy you already dispatched on 12th Aug? Are you sending the duplicate copy?" but they couldn't answer it.

Till today (23.08.09), I have not received the policy hard copy from Reliance General Insurance. Many Times I sent email to their customer careless center & called, launched complaints.
Every time they noted all details and informed me that they again dispatching.

I have yet not received my policy hard copy. I want my money back or policy hard copy and what about my loss of money, time & efforts following these worst service providers?

Amey Dixit