[Resolved]  Reliance General Insurance — Medical Insureance from Reliance General Insurance Chinchwad Br. Pune--- Wrong commitment and mental Harasment.

Dear All,

This entire Harrasment session is going on from last 5 months.

1.During the last week of May 2009 we have submitted the duly application of mediclaim policy of my father and mother (for a sum insured of Rs. 500000), along with all the documents required and cheque to the agent Mr. Manoj Agarwal from Reliance General Insurance. Then he informed medical test has to be conducted as my father is of 60 yrs and my mother is 50 Plus.

2. We did the medical test which was clear and so waited for policy as we were informed by Mr. Manoj Agarwal that he will collect the medical test result papers from the doctor.

3. After few weeks when we haven't received the policy we callled Mr. Agarwal, then he informed that medical reports are pending, so i collected from doctor and sublitted to him, thoucgh he earlier told that he shall collect the medical reports from doctor.

4. By now we again asked him that there is nothing pending from our side which he confirmed and commited that the policy will be received by us with in 2-3 weeks.

5. Based on his commitments we again waited for 3 weeks. But still we haven't received the policy and called Mr. Agarwal, by then he gave one more excuse that the premium ammount has changed you have to issue a new cheque.

6. Then i transfered him the premium ammount stated by him t his ICICI Bank account instead of issuing new cheque on 08/09/2009 ( Ammount transfered Rs. 6794/-)

7. Post that again few more weeks passed still we haven't received the policy and he was not responding to the phone calls.

8. Finally we cantacted the branch manager then he informed that heis branch havent received any application which as a applicant was not our fault, as we have submitted all the required documents and the paymnet to their representative.

9. Then finally we signed a new application form and received the soft copy of policy today. But we have applied and commited for the sum insured of Rs. 500000 which i mentioned earlier, aslo the premium receipt shows the paid ammount as Rs. 5459. There is a difference of Rs.1335.

Now we realise this is nothing but a fraud and we are going through teremendous mental harrasment in following up with all the stake holders.


Regards,
Vikas Kulkarni.