Reliance General Insurance — not getting policy after online payment

dear sir/madam
i am ashok kumar
i had a car insurance from reliance general
my policy no was [protected]

i renewed this policy online on 21/01/10

already an amount of Rs 5520 was deducted from my a/c



the details of transaction are following

transaction ID : w[protected]

bank reference no :IG15940132





but after transaction i did not got any acknoledgement from company

i contected to their call center and also i wrote an email to the company in this regard

but they are saying if money is deducted then i will get the policy by curier with in 10 days

but till now i could not got any thing by post.

the call center operator are saying that they can not trace online transaction.



plese help me



regards,

ashok
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