Reliance General Insurance — Car claim not received in more than 1 year

Address:

Delhi

I want to register my complaint against Reliance General Insurance .
My santro car (DL 3C BF 5351) was stolen on 23rd April 2011 and I have not received any claim till now, I have submitted all required document .
Claim no. [protected]

It is very frustrating , I have been collecting and submitting document which were told.
Then again I was told to bring something and other .
In the first meeting we were told only 3 documents are required , we have submitted whole bunch on papers in a file.
We were asked to bring PCR call details after 9-10 months of theft.
Police maintain details for 6 moths only. We were given wrong address of greater Noida for getting the PCR call details, we went all along to Gr. Noida to get details but all in vain.
It is not our responsibility to give such details. It is for insurance company to get the things verified.
Still we filled RTI form and submitted PCR call details, still not help.
Now I am told that manger is out of station for 15 days and it will be processed after he comes back.
Does all work is stopped if 1 manger is not available.

1year is long time , they should give me compensation for 1 year.
Request you to please help me in getting the claim along with the compensation