Reliance General Insurance Company Ltd — pending claim for more than eleven months

Address:

Bareilly, Uttar Pradesh

dear sir,
respectfully I have to say that I have a fiat palio car no HR01Q 4054 insured by reliance general insurance company. on 20 January 2010 my car got fire. I call fire officers and after a lot of efforts I could not stop to burn it. I informed reliance at their toll free no and get claim no [protected] same day. the local officer of reliance told me to send my car to service center for preparing estimate. after two days I asked reliance for claim proceedings they told me to send them estimate for claim. I send the estimate by hand to them with in the week of that claim and it appears that it will be full claim of the insurance value because the repair value is higher than total sum assured. after three months when I did not get any response for them I call to their toll free number they told me that the papers are not completed till that day. after asking to their local office I come to know that the surveyor did not submit his report to the higher authority. after call him time and again he submit his report to his officers.when ever I asked him about the parking charges for the car charged by the service center he gave us assurance that he will make arrangement for wave off these charges.
after nine months he send a proposal to his higher authorities for cash loss settlement of the claim for which he did not get our consent.
after calling him a number of times we send a letter to their local office that we have to go to IRDA if they will not settle our claim in a week and send a mail to their higher officer in Delhi a mail in this matter and request to change the surveyor for my claim.
but after ten months of my claim when parking charges of more than rupees fifty thousand accrued by delay of decision maid by insurance company I could not get my claim settlement.
sir I request you that please look into this matter and if possible make a rule of paying this parking charge by the insurance company in case of full claim because after full claim the car will be the property of the insuranse company than why the customer pay the parking charge for that. In case of repair there will be no parking charges. the delay in finalization of claim is maid by insurance company and the insurance company want to load these charges on customer. s
sir if there is a rule for these charges for insurnse company they come to know the value of late settlement of claims.
I am attaching here the copy of the mail which i send to reliance.
I will be highly greatfull of you if you provide me right judgment and it will help me to have faith in inuranse because if there is no jstified judgement given to me how I have faith in life or genral insuranse.
nitin shinghal
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