[Resolved]  Reliance General Insurance — No information, no help during travel abroad

I am currently in st petersburg, russia, on a short term visit. Before travelling here, i took out a travel care insurance with reliance general insurance. I need to consult an ent specialist for flu symptoms. I tried to call the international toll number listed on my policy document....the number does not exist. The website listed on my policy document provides no information. The email addresses listed on the europ assisstance website and the policy document apparently dont exist! I tried online chat, calling the indian customer care numbers, no one can provide,e any information. I am told there is a list of network hospitals where i can go, get treated and claim insurance. But no one can provide me the list of hospitals. Reliance customer care says i need to go to europ assisstance website. The web site has no such information. Highly unprofessional! I am surprised such practices are being allowed in india. Reliance general should just shut shop if they cannot answer simple queries of sick patients. Never take out insurance with them. The only thing reliance can be relied upon it seems is ti be highly unreliable. I am sick in another country and i have no access to medical aid now thanks to reliance general insurance and europ assistance.