[Resolved]  Reliance General Insurance — Non Transparency and Misbehaving

Address:

West Delhi, Delhi

Hi Sir/ Madam,

I had met with an accident few days back when I was traveling with my family, I have claimed for my vehicle repair by calling Reliance General Insurance and they have very well provided me the address and contact number of the workshops where I can avail cashless service. I went to DD Motors at B-8, Mayapuri Industrial Area, New Delhi-110064. First I had taken my vehicle on 04/07/2011 to the workshop but the workshop people told me that they have too much rush in their workshop and they have no space to park my vehicle so I need to come on 06/07/2011 this resulted in delay. I intimated this to Reliance General Insurance. Now when I took my vehicle on 06/07/2010 I was told that no claim is entertained if not claimed within the 6 days after the accident took place. They I was appointed a surveyor Mr. Aman Behal[protected] who came and did the survey but his tone to speak to his customer is not at all professional and he was making me feel as if he is doing some obligation by doing the survey or giving the claim, most of the time he does not pick the phone and does unnecessary arguments. My Vehicle no. DL9CR-3817 and claim no.[protected]. I have all the right to ask what all things are covered and what all are not but just by my mere question he got annoyed and started giving me lame logics of not covering the entire damage. I'm not even asking for the entire damage's repair. Later on when we had this conversation over the phone he again pushed the claim on hold thereby delaying and harassing the customer.

Respected Sir/Madam these are things which seems small apparently harms a lot to the goodwill of such a reputed Company. I have never expected this kind of treatment, I'm so much disappointed with the kind of response I have got.

I will definitely share my experience with my friends, colleagues and people I know this will really impact your business goal of having big mass to be your customer.

Regards
Sanjeev Baxla