Reliance GSM Mobile — WITHOUT PERMISSION VAS SERVICES AND CALLER TUNE SERVICE IS ACTIVATED BY MOBILE OPERATOR | |||
Sir My Name is Dinesh Khandelwal. My Reliance GSM Mobile No. is [protected] . Some Vas services is activeted by reliance without my permission. when i check my mobile balance i shocked to see the 150 rupees are cut. than i call reliance customer care then he said the you active chat services than i asked what is chat service i don't know than he said you activeted this service on your mobile than i said that i don't know what is the chat service than how can i activeted it. than i said any how you deactived all my vas and other chargebel services. than he said ok. but today 16.12.10 i again shoke to see my balnce my balance is cut off by 100 rs. and i also see a sms that caller tune is actived on your mobile. But i not actived this type of service. this is very horrible so please lauge a complaint from my side to reliance and please give my my unauthoriged charge amount of Rs. 250. Today i write this complant i also call to reliance chargeble customer care number *333 for last 13 minutes but till now no any customer care is availabe. i said the reliance had make a business of *333 that customer call and he make money without any service give to customer. my address is mentioned below: Dinesh Khandelwal B-218, nehru Nagar, Jaipur-16 Mobile No.: [protected] Was this information helpful? | |||
 2 Comments | |||
Comments
Hello Rahul,
I too have faced such problem, you need to do is
1]. register a writen compalain to web world with CC To TRAI - india. Any Mobile operator have to response the company registered CC to THE TELECOM REGULATORY AUTHORITY OF INDIA
Definately you will find the solution of you problem
THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Telephone No. :[protected]Reception)
2323 3466, 2322 0534, 2321 3223
Fax No. :[protected]Reception)
E-mail : [protected]@trai.gov.in
I too have faced such problem, you need to do is
1]. register a writen compalain to web world with CC To TRAI - india. Any Mobile operator have to response the company registered CC to THE TELECOM REGULATORY AUTHORITY OF INDIA
Definately you will find the solution of you problem
THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Telephone No. :[protected]Reception)
2323 3466, 2322 0534, 2321 3223
Fax No. :[protected]Reception)
E-mail : [protected]@trai.gov.in
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Reliance GSM Service — Caller Tune Service Failure
My Reliance GSM Cell No is [protected].I activated my caller tune on 7th Jan (approx.) for which my mobile balance was reduced by Rs. 30.
But the service could work only for 2-3 days. After,I called there customer care around 7-8 times but no satisfactory response from them. They told to resolve my problem within 2 days but they failed to do so.
My request no at there end was[protected].
Again, without my request for deactivation of my caller tune they send me a sms saying that my caller tune is deactivated but the next month(Feb 2010) they deducted the caller tune charges from my balance. On calling the customer care, they r unable to help.
Now, without providing service they r charging money..Is there any solution?
Hope for satisfactory reply from ur end..
Regards,
Rahul Johri
Mob. No. [protected]