Reliance GSM Prepaid — internet connection

sir on 04 january 2010 i have recharged with Rs 303 for getting internet connection for my reliance mobile no[protected] recharge was succesful i have received the message also my mobile set is nokia 7210 supernova but internet didnot start in the set i contected the custoner care many time but they did solve the problem now i request you pl convert my money to normal toping up on the same mobile no thank