Reliance Communications Complaints & Reviews

I am reliance user near about 3 to 4 years. I complaining regarding change in my caller tune.
Firstly reliance activated caller one caller tune to my mobile without any notice & deducted charges. After some duration company offered to change the caller tune, I told not to change it but remain with previous one then also it was changed which I do not like
You just change the caller tune with previous one or unsubscribe the caller tune service or set caller tune as I like
I am not getting codelist anywhere so email me or tell me where I will get it .

Dear All,

my Mobile No. [protected]. i am use gsm sim last 3 months because reliance network is no 1. but my connection is starting network problem. i live in delhi (Dayalpur) east delhi my network signal is very bad. i am third mobile change this connection against but network is same. i have go to out of delhi Last Sunday 27/12/2009 (haryana state in Murthal place) but this sim in not work network name is change reliance against 40507 show pls slove my problem

Satpal

I have applied for Reliance broadband connection against the application no [protected] on 19 Oct,2009. iInstallation charge of Rs 500.00 has been debited from my account on 28 Oct,2009.
I have put my full effort to get the connection. I have spoken to sales person, customer care & everybody who is taking care of my area ie CV Raman Nagar, bangalore 560093.
But I have failed to get the connection as well as the money.

Kindly help us to get the connection & charge them reasonable penalty for this ingorenace of a customer.

Hello,,
1.Why Reliance is having the policies .. which is not at all useful to subscribers.. ?
Is this is a business which is having no controls .. then Why TRAI is avaialbale...
Dear Users .. If you are prffering this Relaince Broadband , Netconnect or what ever... Please Do not Go for it.. this is really cheating customers in all the way throught your subscription ,,, in one oir the other way..
ex. Wrong billing... Roude customercare, Even throgh phone and web worlds ... really you will die If you buy it...
the other Service providers are like Airtel are comparitively Good than this reliance .. Dont ever prfer any kind of relation ship with this ..
this people are asking the address proof rental agreement ... which must be signed with Rotary .... who will pay 250 /- to get it signed...

Reliance thinks that you dont have any other work to do...

I am having reliance one card bearing no. [protected] which is not be reconized in any o[censored]r outlets 'N' no of times used. I have also given complaint in your complaint book in Vengala Rao Nagar Reliance Fresh & RELIANCE fresh Miyapur Outlet. there is no use. I request you not to issue useless cards to customers and also wasting there time filling all details. and also request you not to fool the customers by giving them fake cards to improve your bussiness giving false statements. Please dont let the belief on RELIANCE brands to get down by giving false statements and fake promises which leads in loosing customers. There is no PROPER RESPONSE GIVEN TO CUSTOMERS in your miyapur outlet in HYDERABAD. ONCE AGAIN DONT ISSUE FAKE CARDS AND PLAY WITH CUSTOMERS.

Hi,

Compliant Number :[protected]

This has to be the most pathetic customer service provided.
All the while I was made to feel as if the so called backend team/technical team is a rare species of superhumans who have disended on earth.

I call up customer care on friday evening, promised resolution over weekend. I stres s the need to get it sorted over weekend as I can't take time out in the corresponding working week.

Then three calls later with Ms Shaylaja, Hirendra,Prakash

I was promissed of getting a call from technical team by 2 executives (Prakash(Sunday 27th Dec 11 am) and Ketan(sunday 27th Dec 9:00 pm))
Then at 10:30 PM I spoke to Ms Sana ( the floor supervisor). She promises me a call back in 25 minutes. No call.. I postpone my dinner waiting for the call.... no call.

Next day mornig at 11 , when I am driving and not near a computer.. BANG !!! call from teh God !! Technical team !!!

2 hrs later .. still unable to resolve my problem.. and I am promised a visit in 72 HRS !!!!! and then I will be billed from Dec 24 !!! PATHETIC to say the least !!

Do u guys have any escalation matrix !!! or is it just a scheme to loot ppl of INR 3500 and provide them with a stupid junk market china made USB ?

Call me and expediate thing pls... or refund me the 3.5 K to prove that reliance actually is a corporate and not a bunch of looters !!

I am a new user of Reliance broadband. whenever I try to open the browser Every time I can see "This page can not be displayed" . When I talk to customer service the reply is that, "Please note the complaint number and our technitian will attend the problem soon". I bought a new PC then also no progess. Now I am raising this complaint from a browsing center. Is there any way to get out of this problem. I have no choice for other service provider. Airtel does not have service in my area. BSNL - applied for land line 2 months back. not yet connected. Please help me solving this problem.

Dear Sir / Madam,

The internet data card modem # EC325, purchased by me around a year back, stopped functioning on 15th October 2009. I called up the online customer support cell several times, but in vain, as the support executives said that someone will attend me, and no one did. Finally, I sent the first email on 19th October '09 to register my complaint. The team responded on 20th saying that the datacard support team will take the complaint forward. Since I did not hear from them for four days, I sent another email on 23rd Oct. '09. There was no response from any one.
I sent several emails in the meanwhile, and finally when my patience was put to test, I escalated the matter to the Zonal officer in charge, on 27th Oct. '09, as a result of which an executive came to my office and checked the data card. He mentioned that the hardware had malfunctioned and that I will have to purchase a new data card for Rs. 3000. He said that the warranty was only for one year. Trusting their words, I decided to discontinue their services and sent an email on 29th Oct. '09 to all their email ids to disconnect the broad-band internet service with immediate effect and charge me till 19th Oct. when I had registered my complaint officially.
There was no response to my email id. Frustrated with the cold response, I escalated the matter again to the Zonal officer on 12th November, when I received a bill for the period 5th Oct. to 4th Nov. '09.
There was no assistance other than an email requesting me to re-consider my decision and continue the service. This was limit to my patience.
On 19th Nov. '09, Reliance support cell emailed me asking me to visit their shop and fill up a form to disconnect services. This act was extremely frustrating. Email confirmation is as good as documentary evidence and request to deactivate.
However, I walked up to their office on Saturday, 21st November '09, just to find out that the concerned staff were not present in the shop and that I may have to wait or come later. This was not acceptable.
Till date, reliance has not deactivated the service, nor has reached me for any help.
I am unable to bear this mental agony and frustration. I have paid the bill until 19th Dec. '09, but they are pressurizing me to pay bill till date. Please help.

It is very irritative and worst experience with the services provided by RCOM. I have recharged my cell ([protected]) with Rs.100 . After that when I checked my balance I found Rs.30 was deducted for unknown reasons .After a long excercise and irritation,I was able to contact the customer care person
who after a long time told that "It is deducted for some Value Added Service " and the worst part of it is that I haven't subscribed for any such VAS.
To contact the customer care person of Reliance is itself a achivement as wrong and foolish IVR messages are fed like on dialing *333 it says "The number u have dialed is wrong ,pls check it " which after dialing 10 times becomes the right number. I have recharged my Vodafone and Airtel numbers many times using online services and there was not at all any problem and there has been no issue of auto subscription of VAS and they used to call back after locking complaints in case of issues.

This incident gives me a bad impression and worst thing is that the customer care person told me the VAS will be deactivated which I haven't activated .I am not getting any Value Added Service on my phone and it had made a firm belief in me of the faith of some people who told me never to use any reliance mobile .

I want it should be corrected promptly and I want a complete compensation for it .The unknown VAS should be deactivated and the charges should be reversed in any case with full compensation.I hope this issue will be resolved quickly and I wont have to move to Consumer Forum for this. This happened previously also and now I can't waste my time and energy on these type of foolish issues which are created due to your wrong system.

This is the above mail which I have sent to RCOM but the matter is not taken up seriously and I am still facing the problem.I hope you will ask them to solve the problem and help me to get the complete compensation for all the wastage of time and efforts.

Asim Jamal
ACI,
Lucknow.

Pl Note that i have applied for a reliance GSM postpaid mobile connection at bangalore, but later cancelled the same as there was abnormal delay from company side.

The connection was booked by one Mr. Nagendra Prasad of Reliance Communications working at Bangalore Dikenson road office.

But now after almost 4 monts i have recieved a bill for Rs.1726.00 in my name for mobile no: [protected].

Pl Note that i have never collected the SIM card nor the same was delivered to me.

Pl help me.

My Adress:

FLAT NO 304, K.T APPARTMENTS, 89 DIGONAL ROAD
V.V PURAM, BANGALORE, KARNATAKA

ALTERNATE MOBILE NO:[protected]

We are here in Kashmir facing immense problem of customer service. Rcom is big company but with no service, we have a tremendous problem here, we are having activation problem here. I was trying to subscribe sms pack but was unable to do so as the service was very poor I even tried to call customer care the route was busy for half of an hour, some how the line was connected but there was no response from customer care representative. I therefore request you to improve in the conditions other with you may sued by a aggressive customer..

Someone from the Reliance customer has asked my IMEI no.& I have given to him. Whenever I am recharging someone else is using my balance for downloading videos, songs, etc.This was the case of Reliance GSM sim which I have taken in Gorakhpur. But in Mumbai I have replaced & took the new Reliance GSM sim card but the same problem persists. I hope favourable reply from ur side as soon as possible.

Dear all Reliance customers please check your prepaid balance frequently because Reliance prepaid is giving all the customers special offers by cutting your balance without our permission (we are already signed from we accepted all terms and condition there own rules at time of submission registration form) i lost my balance and loged complaint Nos.[protected] &[protected], mwith Reliance GSM simplay replay your mobile is activated with our special plan with our customer permision and operations. there is no other team to attend this kind of complaints Reliance GSM not having tecnical team to respond cusromes complaing we have to followup with our complaint after log we need to keep on tuch with they team there is no respond from service proviedr.
ALL THE PREPAID CUSTOMERS PLEASE CHECK YOUR BALANCE REGULARGY TO AVAID TO KNOW HOW MUCH BALANCE OF AMOUT YOU LOSS BUT YOUR CAN'T GET IT BACK ITS TRU. BUT U WILL COME TO KNOW HOW MOUCH OF BALANCE YOUR LOSSES PER DAY OR PER MONTH

Respected Sir/Mam,

I bought a reliance GSM Network connection . after activation of this network idaily get approx 10-15 advertisement call. I tried 8 times to activate the 'National Do Not Call Service'.
I tried both the SMS and the Call facility on 1909 provided by Gov. of India.
When i tried SMS on 1909 no reply came.
When i tried the call on 1909 istead of activating the NDNC the system replied with
the advertisement for songs, caller tunes, SMS pack, etc.

The call have no time "whether you sleep", "Attending Classes","Attending Meetings", it comes randomly.

Please help,
or should i take the help of Consumer Court.

Details:
Name: Vinay Kumar
Location : Punjab ( District: Sangrur)
Mobile No: [protected]
Network Provider : Reliance


Thank You.
Date: Dec. 24 2009

I have Purchased Reliance Netconnect Broadband+ on 30/11/09 no.[protected]wide bill no.15061 at Tele Point,58,Nehru Place,New Delhi-110 019 paid 3,500/- for Modem & Bill no.15062-paid 1,014/- for Services.But on 12/12/09 I was trip to Triupati from H Nizamudin to Tirupati only at Secundrabad Networks for a while and return to Tirupati to New Delhi ,Only at Bhopal Network catched.I have complaint to Rohit on Reliance Netconnect Customer care on 17/12/09 at 8:13pm given me complaint no.[protected].Next day Sashi Bhushan from their Mumbai office call me from[protected],to promise me amout will be refunded. I didn't get any amount till date.I want my Amount Back.
Vikas Mittal
C/O Mahesh Singhal
1184/2,2nd Floor(Rear Flat)
Arjun Nagar,Kotla
Mubarkpur
Opp.Defence colony
New Delhi-110 003
Mobile:[protected](Alternate No.)

sir, I have taken a reliance gsm prepaid sim from my friend. mobile no. is [protected]. I want latest call details for past 3 months.

sir
i am a customer of RELIANCE postpaid broadband netconnect data card (mdn-[protected]). i will explain my situation 1st. i became RELIANCE customer as 1x data card user on 13 th may 2009 under freedom 12 month ADVANCE rental plan. for this i paid a total amount of rs 8604. plus an extra amount of rs 161 was charged to me by mistake but it was credited in my bill further. so the total amt i already paid was rs 8765. on 28th of october i visited RELIANCE noida sec 18 webworld and enquired about the UPGRADATION PLAN. the executive Javed told me that u can upgrade to broadband and ur advance rental benefit will continue till 12 months period is over according to ur old plan i.e an UNUSED amount of rs 4833.33(4672.33+161) from my advance rental plan will be adjusted @650+taxes till it is over and i[censored] upgrade ur plan to 850+ rental plan an upgrade offer of rs200 will also be credited as per upgradation offer. so i went for 3 gb plan of rs 850 on 28th of october. but when i recieved my bill in 14TH nov . it was to my shock to see rs 4833 withheld. am i a fool or what? i also paid an amount of rs 3500 for the new broadband datacard. i could have opted for a new connection rather then upgrade if i would have been told that the amount will be withheld. i am never a defaulter.
sir i have informed about this 3 times to Mr Javed at RELIANCE noida webworld in nov . he told me dont worry i will forward the request and it will be credited and also no need to pay the bill. but when my card got deactivated on 9th of dec , i contacted him. now he gave me the shock that plz pay the bill and ur amount has been withheld.On 10th of dec i wrote my grievance explaing all the details to the nodal officer but i did not respond. on 18th of dec i forwarded my complain to RELIANCE APPELLATE AUTHORITY. on 22nd dec when i contacted the appellate authority, after discussion, they concluded that their was mistake from their side in explaining the upgrade offer but they cant help and my amount will not be refunded.
so i am writing to u. plz address my request as soon as possible.
sunil kumar

I am using the reliance net connect for my laptop HP dvx 1104

Reliance Data Card number [protected]
complaint registered vide Service Request ID[protected]

the device is LXU -800 LG

i went to the LG service center and tested the data card device works fine but the poor net speed continues .. it is confirmed at LG service center also

Now reliance people says that ur ram is not compatible with device ? check with the HP service centre

i went at least 2 reliance web services but no use they say call the datacard support team .. not much help from there end .

i am badly suffering from reliance people .Plz help me out from of this problem

Thanks & Regard's
Mahender([protected])

Hi,

This is to bring to your notice that I am really upset with the mobile services provied by Reliance Communications. I have not received my bill for the last 8 to 9 months and the reliance executives keep harrassing me for non payment of bills on time. I have put forward many complaints regarding this however to no avail.
A couple of complaints were registered through phone on their *333 customer service number. The customer service representative assured that the same will be rectified in few days and I will receive my bills from next billing cycle. But the issue is not resolved till date. I have registered a recent complaint with Reliance through one of their outlets at CIOU Code DLI10047 with the complaint number[protected]. The representative was unable to locate the issue as per him every thing was in place. However he registered another complaint but I believe it will not be resolved again.

I have been using this number since the inception of Reliance Communications however with my recent customer service experience with Reliance I am really disappointed with the serives and wish to terminate this number and look for other options. I regret the inconvenience it will cause, but circumstances have left me no choice.

Regards,
Ajay Bhandari
PH# [protected]

Dear Sir,

One sales guy from Broadband Services, Reliance Communications Limited came to our house and said they are giving connections and he took my application with Rs.500/- as security deposit vide CAF No. [protected] on 18/11/2009.
After that I received confirmation from the Reliance Communications Limited as below:
[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Nov 26, 2009 6:19 PM
Subject: RCOM Order Acceptance Letter
To: [protected]@gmail.com

Dear MR VIJAY KUMAR.

Thank you for choosing Reliance for Landline and Broadband connection.

We have received your application and processed this for activation. The activation may take up to 7 days.

As per your application your details are as below.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR VIJAY KUMAR
4. Address (Customer Address) :HOUSE # 184/1, SITE # 95, GOPI NIVAS, AKASH NAGAR 13TH CROSS, VENKATARAMAIAH LAYOUT, A NARAYANAPURA
5. Alternate contact no. :[protected]
6. e-mail ID :[protected]@gmail.com
7. Services Opted :Landline and Broadband
8. Rate Plan: :WFLCC75 and WICC499

In case of any query please feel free to contact us at 30337777 or[protected] or write to us at [protected]@relianceada.com

Thanking You,

Broadband Services
Reliance Communications Limited

They did not do any connection as per their email so I had called them several times and sent them emails.
Till date I have not received the connection nor any call from Reliance Communications Limited regarding refund of Rs.500/-.
I have given repeated calls and sent them emails which are below for your kind reference:
[protected] Forwarded message[protected]
From: Roopendra Telkar <[protected]@gmail.com>
Date: Dec 8, 2009 2:43 PM
Subject: Re: RCOM Order Acceptance Letter
To: [protected]@relianceada.com

Dear Sir,

Can you please inform me when are you going to give us the line and connection for the CAF no.:[protected].

I have called thrice the customer care and have not received any proper reply.

If it is going to get delayed please let me know so that i can cancel and take new connection from Airtel or TATA.

Please confirm on the above.

Best regards,
Vijay Kumar



After all these I have asked them to cancel and refund the money back please find below the email and the reply what I get from Reliance Communications Limited below:
-----Original Message-----
From: Roopendra Telkar ([protected]@gmail.com)
Date: Monday, December 21, 2009 11:49 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: REFUND - CAF no.:[protected]

THIRD REMINDER

Ref: CAF no.:[protected].

Dear Mr.Kiran Jadhav / Mr.Vipul Nair,
Can you please tell me the status of my email.

Have you sent the Demand Draft for Rs.500 towards refund or still trying to play.

Please give me the courier AWB No. immediately.

If you do not send me the demand draft this matter has to be taken with the Consumer Court.

Hope you treat this matter seriously.

Best regards,
Vijaykumar


[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Dec 21, 2009 5:18 PM
Subject: RE:'ADAG=[protected]'Reference to your e-mail
To: Roopendra Telkar <[protected]@gmail.com>
Dear Customer,

Greetings of the day!

We regret the inconvenience caused.

With reference to your e-mail regarding "Pending installation and Refund", please note that we have taken up your request and forwarded to our concerned team who will look into the matter on priority basis.

Kindly be assured that we would do our best to resolve your concern.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com


Yours sincerely,

Sushma Girap,
Broadband Customer Care,
Reliance Communications.

I would request you to please look into this matter and ask them to refund my money back with interest.
Hope my problem will be solved or I may have to take this matter to the consumer court.
Best regards,
Vijaykumar