Reliance Infocom — Horrible customer service!

5 Reviews
 Nandeeshwar Kalyankar
I am software Engineer working in pune, Maharastra (India).

I am staying in M.G.Road which is a heart of the city. Near by my apartment Reliance office also is there. One day person came to our flat and given reliance internet connection advertisement paper. In that one they mentioned contact person name as Kiran Kumar (cell No:[protected]). So i made a call to him later and asked for Reliance Broad Band connection details and opted for 320Kbps Bandwidth unlimited internet connection. For that one Rs.999/- per month. After two days he sent one of his subordinate, his name is Dixit(cell No:[protected]) to collect corresponding address proof details and Rs.500/- cheque. So i have given correspond documents and Rs.500/- cheque in four of Reliance infocom. They said that that Rs.500/- are for cable installation charges. They said that within 3 days they would install cable to my flat. But they didn't installed after 90 days also. They encased my cheque of worth 500/- from my ABN AMRO Bank account.

I made calls so many to the Kiran Kumar who is working in reliance broadband internet connection section. But he is not responding properly.

Still i have some hopes on Reliance complaint Board.

My contact number is [protected],
Complaint comments  4 Comments     Updated: Share0Tweet0


Dear Sir,

My name is Rajesh Gopala Pillai .On last month 29 th I had taken a Prepaid connection from your Nerul Branch ( No :[protected]). I submitted the following documnets to the Branch while I had taken the connection.

1 . Prepaid Form
2 . Employee Undertaking letter
3. Passport copy
4 Photograph

But the above documents are not still reached in your centrel side. When I enquired in the Nerul Branch they informed that it is already gone from the branch to the Centrel side and they are not ready to take the responsibilty and also not ready to cordinate with the Centrel side Customer care .They gave me one Cap No :[protected] also . When I am cordinationg with your centrel side customer care they are informing to cordinate with the Nerul Branch. Now I am in a loop.

Now my Incoming and Outgoing calls are also blocked. I had send the mail to the Customer care regarding the same . I got the reply to resubmit the form . But before resubmitting it I want to know what happend to the document I submitted.
And in case I resubmit it again how can I make sure that the same will not happend again. customers are expecting a good service from your side and I feel sad by knowing that such a big company like Reliance is not able to handle the customer documents properly . In case if my documents had reached any outside person and if he misuse it who will take the responsibilty. Waiting for your reply.

dear messers,
1. i have been using reliance mobile since jul 03,one of the few oldest customers. ever since i have been using this phone you have introduced more plans than your customers once. i have recieved best customer award twice - 250/- worth customers free,when my rental itself is 499/-.
2. may i request you to introduce some plan for your faithful customers ,though unknown and silently have contributed to your thumping sucess.
3. my contribution to reliance infocom has been approximately Rs1,40,000/- since jul 03.
4. hoping for a suitable reply.
himmat verma

Reliance Infocom — Prepaid Connection blocked without information


I had taken a new Prepaid Sim connection from Reliance Webworld, Kapoorthala, Lucknow 3-4 months ago wide mobile No.[protected].

My said number([protected]) has been blocked with out any information since last 15 days, Ihad contacted Customer care and was told to go to nearest web world along with ID Proof to activate the same.

I had been there with my ID Proof and was shocked to know that no such number exist, they have no records for the same and are helpless.I was suggested to contact after three days in th mean time they will check from their Mumbai office.

Later after three days they(Web world employees) had told me that they are not able to find any solution and I have to take a new connection.
My account balance and expenses occured in procurring new connection has now gone in vain.

Pl do the needful to help me out.

Manikant Shukla
I had processed papers for change of address around 5-6- months back at reliance web world outlet located opp raj kumar college, G.E.road, Raipur (C.G) . Its very irritating to see that still my bills are being sent with previous address ... on approaching the web world regarding the same the same answer is repeated "we have forwarded the mail and the same will be changed shortly"... I was just wondering where the mail would have been sent... horrible services...


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    Dhirubhai Ambani Knowledge City, Mumbai, Maharashtra, India - 400709
    Reliance Infocom - Horrible customer service!