[Resolved]  Reliance Living — Sale of Defective Product

Address:

Visakhapatnam, Andhra Pradesh

I purchased furniture (Sofa Set, Dining Table Set, 2 Beds) worth Rs. 1 Lakh from Reliance Living outlet in Maddilapalem, Vishaklapatnam in the 1st week of March 2013. The sofa delivered tore from bottom within 2 days so I called up Reliance Living at[protected] to take the delivery back and it took 15 days for the people to visit my place and take the delivery.

Reliance staff asked me to take another Sofa Set for exchange however hiked the price on all the products by over 30%. I decided not to purchase Sofa and asked them to refund the money I paid or give me a chance to purchase products from Reliance Digital or Reliance Jewels however the hawkish and thoroughly useless staff insisted that I should at any cost purchase the products from Reliance Living only and the cash won't be refunded.

I told them that there is nothing for me to purchase in Reliance Living and I would have never returned the SOFA SET had it been of good quality and moreover I purchased the product based on the feedback of the Reliance Living sales staff and I am not at fault. Also, I told them that I can't afford to invest Rs. 37000 to purchase paintings, mattresses, perfumes available in Reliance Living so my money should be returned or I should be given the option to purchase from Reliance Digital or Reliance Jewels however my persistent visits and requests to the Deaf and Dumb from Reliance Living Vizag outlet were futile.

3 months transpired without any solution and I was made to run from pillar to post. My name is Venkat and I am reachable at [protected]