Reliance Net Connect — no response against the registered complaint

on 4th sept,2009 i recieved the following mail in response to the registered complaint regarding the netconnect from reliance:

from [protected]@relianceada.com>
to vani sachdev <vani.[protected]@gmail.com>
date Fri, Sep 4, 2009 at 9:14 AM
subject RE:'ADAG=[protected]'Reference your mail
Dear Customer,

This is in reference to your mail regarding Reliance number [protected]. Please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 working days.

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please note that we have made a note of the same and forwarded to our concerned department to take appropriate action.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Sandeep Chaturvedi
Customer Care
Reliance Communications



on further reminder on 7th sept, 2009 no action has yet been taken in concern of the complaint registered by me. the details of my complaint as mailed to reliance customer care is given below:

from vani sachdev <vani.[protected]@gmail.com>
to datacard.[protected]@relianceada.com,
netconnect.[protected]@relianceada.com,
Priority.[protected]@relianceada.com,
CCare.[protected]@relianceada.com,
[protected]@relianceada.com,
[protected]@rcom.co.in
date Fri, Sep 4, 2009 at 2:32 AM
subject data card no. - RZTCDC[protected] mobile no. - [protected]

i had purchased a data card no. RZTCDC[protected] along with the mobile no. [protected] by making a cash payment of Rs. 2692/- on 07/05/2008 and was assured good services by your executive at the reliance communication outlet at dwarka, new delhi. within the usage not exceeding 10 days i was dissatisfied by the assurance of the services and on my personal visit to the outlet i was suggested to get the connection converted to prepaid. the circumstances and the case may be made clear by the complaint ids 'RIL=[protected]' and Service Request ID 77231418.

now i wish to avail the new high speed Internet facility being provided by the company. on further enquiring about the same, the representative available at the reliance communication outlet refused to accept the data card for updating n compelled me to purchase the new device. i am shocked to know that the device available with me is a waste now n the company has no provision to update the old services given to the customers with the new available ones.

you are requested to to intervene the matter and get my device exchanged with the new improved high speed Internet device.

hope a favourable response.

vani sachdev
D/0 k k sachdev
[protected]/[protected]