[Resolved] Reliance Netconnect 3G — False commitment & harassment on billing issues | |||
FRAWD & FALSE COMMITTMENT BY RELIANCE NETCONNECT EMPLOYEES----- my reliance netconnect 3G No. is [protected]. i have been consistently harassed by your extremely unproffesional, abusive & illmannered staff. i got a call in the month of november from one of your executives to pay the bill of Rs 1500/- instead of combined payment for two months of Rs 1800/- & he offered me Rs 300 wave off. i imideately made the payments, against which my netconnect was still not working and even Rs 300/- wasnt waved off. when i called back that executive he refused to do anything and started abusing me when i consistently asked for waiver he promised on behalf of reliance netconnect department. then again in december same thing happened when i was asked to make the payments although my inspite of paying Rs 1500/- my netconnect wasnt started. then there was this lady who promised that if i make a payment of Rs 365 then the she will wave off Rs 850/- amount for the month of decemeber for which i couldnt use the netconnect, but this time after making the payment of Rs 365/- & clearing all the dues my net connect was started. now again on 25th jan 2012 i am receiving a mail from reliance net connect that amount of Rs 398 is pending from the date 7/10/2012 to 7/11/2012 ????????????????....what kind of harrasment is this ???? now inspite of talking to me on my mobile phone they are calling on my landline no. and harrassing my wife to make the payments & told her that they will send an executive to receive the payment. i have no issues in making payments but i need a complete clarity on my billing status. otherwise i will be forced to file a case against frawd and harrasment against me. kindly give me complete clarity because from now on i am not going to trust any of your employees committments made on phone so i need everything in writing through mail. Regards, karan jain Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
May i please know how short is your shortly ?? I have not received any apology call or mail regarding the issue nor the loss of money has been figured out.
Reliance Netconnect — regarding billing
Dear Sir / Madam,I have got reliance net connection through a sales executive of reliance communications limited in the month of September 2011. I have paid rs.1299 as security deposit to get the data card. I have opted for 500 rs plan with controlled billing service. September month bill was 410 rs i have paid it. Then i checked with customer care regarding my bill plan, then only i came to know that my connection is under 800 rs plan. After that i called the sales executive to change my plan; he asked me to contact customer care. I called them and requested to change my plan. They said it can be done from November month only; i replied them that i will pay only 500 rs only. I got the October month bill for rs 800+. I have spoke to customer care thrice to send the revised bill. Till now i have not got the bill. Now they have sent me a letter stating i should pay the bill within 7 days otherwise they will send me court notice.
Request you to do the needful. I am ready to pay the bill for the amount i opted.
Details of reliance net connection number: [protected]
Regards,
Sathish Anandh L
[protected]
Reliance Net Connect — False Commitments
I have purchased the Reliance Net Connect ([protected]) connection by paying INR 2500.00 (3 months advance rental plan) on 15th Nov 2011 with the assurance of 3.1 Mbps downloading and 1.8 Mbps uploading speed however till now I have not been able to avail the services as per the commitment. On top of that Reliance sent me bill of INR 110.00 which I didnt pay and eventually they suspended my service. Best part is their Customer Care team and Nodal Officers, full of false promises and commitments.I want my money to be refunded for not getting the services promised and for the mental harassment i have gone through with the entire Reliance team I have interacted with....They all Hopeless and Inhuman!!!!
Advise for all, Please donot fall into the trap of Relaince Sales Executives..they are the biggest liar on planert earth!!!!!
I got a call today and also a bill from Reliance and now i am sure that they can do anything to harass the customer and not willing to resolve their issues. Archana called me and from the beginning of the call she never empathize and kept on saying that whatever happened was absolutely correct. I am not amazed now. So this how Mr. Ambani making so much of money by cheating his consumers. GREAT GOING GUYS...
Best part is the way they trained their Customer Care Representatives, Highly Disrespectful, Rude and fools..
Sorry to say its HOPELESS!!!
INDIA IS GOING DOWN... CORPORATE'S ARE LOOTING THEIR CUSTOMERS AND THERE IS NO LAW AND ORDER TO PROTECT US!!!
Best part is the way they trained their Customer Care Representatives, Highly Disrespectful, Rude and fools..
Sorry to say its HOPELESS!!!
INDIA IS GOING DOWN... CORPORATE'S ARE LOOTING THEIR CUSTOMERS AND THERE IS NO LAW AND ORDER TO PROTECT US!!!
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Netconnect — Complete Harrassment
The Reliance NetConnect Broadband TeamMy name is Himani Saini and my connection number is [protected].I had taken the connection from Gandhinagar,Gujarat in August 2010 and i have been doing in the cash payment at the reliance centers but since February 2011 my payments are being done from Reliance outlet,Ajmer.I have a National plan and as the company quotes to pay the bill from any of the centers i being a loyal customer paid all my bills on time.What i have suffered is an addition of late fine every month , my connection getting barred during my exams , harassing calls from the centers during office hours.I have politely so many times registered my complaint to the Reliance customer care but even for this month i have received late fine , a mail that i have not paid the bill.My only question is are u really reliable??? should i still continue with the service ? We all can threaten each other but the point is we don't improve doing this.Please bring notice to this problem and till the time no solution will come i will spread my word to each forum possible so that people should know what a mistake it is to be a Reliance customer.
Regards
Himani
[protected]