Reliance Netconnect — Reliance Netconnect-Extremely poor speed

Address:

Bangalore, Karnataka

Hi,

I bought Reliance NetConnect around two weeks back from Reliance’s store in BTM Bangalore. One of the primary reasons why I bought it was that I wanted to have voice chats using gtalk/skype.
Whenever I connect my data card, it shows me the speed of 3.1 Mbps . But when I call using Gtalk, there is no signal strength and the calls are not clear and net connect disconnects a million of times during the call. If you claim there is a speed of 3.1 Mbps , which is a quite good speed, I fail to understand how the calls do not get connected and how can the call quality be so poor.
Please help me resolve this issue or else tell me the procedure to return the device and get the money refunded.
MDN: [protected]

Regards
Neha