[Resolved] Reliance Netconnect Broadband — not taken request & wrong bill generation

Omprakash Ram A

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Iam extremely disappointed with the way Reliance communication functions.

On 17th March i placed a request to change my netconnect broadband plan to 10GB Night Plan on a rental basis of Rs. 499/-.
Just one/two days after i requested to change my plan to 1GB Day and 10GB Night on rental basis of Rs. 849/- and i specifically requested the person who picked up my call not to activate the earlier plan of 10GB Night plan.

To my surprise after a month i came to know that my requested plan is not active and the plan which i had requested not to activate is activated.

During my earlier talks with the call center executives, they said: "by mistake your earlier plan of Rs.499 is activated and the revised plan of Rs.849 has not been activated. Now that you are undergoing this plan it is not possible for us to change your plan right now, so please call us after your bill is generated" and they promised that what ever additional charges are levied will be credited back and i will only need to pay as per Rs. 849 plan. Additionally, I had sent an email to customer care asking for the details of my last 7 request placed with them. In response to my mail a gentleman calls me and informs that there was no request placed for plan change of Rs.849 plan (Heights o[censored]nethical behavior), however he will try to do his best to help me (Which was again proved to be a false promise). Iam sure they might have deleted that particular request.

After my bill was generated i had to explain every thing to the call center executive and request her to take my complain to re-generate my bill as per plan of Rs.849 and let me know the amount which i need to pay and the TAT expressed to me was 48 hrs but even after 54 hrs nothing happened. As i had lost faith on them i alternatively sent a mail also for which i was reverted that Rs.4.40 is been credited back to me and the complain was closed. (Now i feel very sorry to have taken reliance connection as i feel cheated)

Ultimately:
1. My bill was not re-generated as per my requested plan of Rs.849/-
2. Details of my last 7 request placed was not provided to me.
3. Every time i had to call and waste my time in explaining them the entire history to get my problem resolved. but, ending up in mental agony of having spoken to un-understanding persons.
4. Good number of false promises, No TAT's followed, when asked the calls to be escalated to senior officials same is not done.
5. No proper mechanism to record/track the customer complains so that next time the customer calls, any caller would be able to trace complete details and resolve the problem.
5. NIL amout of transparency, when asked for details complete details are not shared with customers. To save themselves they don't hesitate to put customers on stake.
6. Extremely delayed customer response mostly in unfriendly manner and unresolved.

Regards,

Omprakash A Ram
Ph: +91 [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Reliance Communications reviews

View all 22890 Reliance Communications Reviews

Comments

AbhineetJ

from Pune, Maharashtra

Reliance Broadband — WRONG BILL GENERATION

My Reliance user ID is[protected].

This connection was terminated post the request number .... Dated 29-March-2011. The connection was finally terminated on 04-April-2011.

As per the usage guidelines, the bill should be generated for the period only till the time the connection was active, i.e. for the period from 24-March-2011 to 04-April-2011. But to my dismay, the bill for the month of March was generated for the full March-April period, i.e. for the period 24-March-2011 to 23-April-2011.
And then again the bill was generated for the next cycle, i.e. for the period of 24-April-2011 to 23-May-2011 for the entire period. This was then notified to the customer care vide complaint number[protected] dated 28-May-2011. The issue was not resolved at that time as the complaint taken by the customer care representative was incorrectly mentioned as waiver, but it was not a case of waiver, but a case of excess bill generation post the connection termination.

Then again the bill was generated for the next billing cylce i.e. for the period 24-May-2011 to 23-June-2011 for the entire period.
Then again the bill was generated for the next billing cylce i.e. for the period 24-June-2011 to 23-July-2011 for the entire period. This was then again notified to the customer care vide complaint number[protected] dated 25-July-2011. The issue was again not resolved at that time as the complaint taken by the customer care representative was incorrectly mentioned as waiver, but it was not a case of waiver, but a case of excess bill generation post the connection termination.

Then again the complaint with the complaint number[protected] dated 28-July-2011 was raised. This time the proper resolution was given and the representative who introduced himself as calling from the Reliance Broadband Finance Department informed me on my mobile number [protected] that the next bill which will be generated, dated 24-Aug-2011, will be having the bill only for the usage period 24-March-2011 to 04-April-2011.

Now when finally the new bill for the period 24-July-2011 to 23-Aug-2011 has been processed, then again I can see that the issue has not been still resolved and still the bill amount consists of the entire bill amount for the entire usage period of the current 5 months (i.e. from March to August).

What more, I am now receiving a call from the number [protected]from a lawyer to pay my pending bill otherwise he will take a legal action against the consumer for non-payment of bill. To this I again raised a complaint vide complaint number[protected] dated 23-Aug-2011 to which still the resolution is to come. Here the consumer representative informed me that he cannot do anything in this matter as this will take its own time and to avoid any kind of legal action, I need to pay the entire amount and then wait for refund.

Now my question is that when the connection was terminated long way back and legally, then why am I still getting the usage bill, and why is the need for a payment of excess amount bill to which I cannot even be sure of that it will never happen again?

Please look into the matter on an immediate basis and help me get out of this. My details are as given below:

Email ID: [protected]@gmail.com
Mobile:+91-[protected]