[Resolved] Reliance Netconnect Broadband+ — Speed issue. Always saying it will be resolved in 2 or 3 working days. But no response | |||
I, Pawan Golchha resident of Mira Road(Thane), Mob: [protected], purchased Reliance Netconnect Broadband+ for Rs.1599.00 from Family care project (Mira Road) Agent Name:Rahul Jha. to start a business for my wife online on 31st January 2011 and since then I am getting a speed which fluctuates from 14kbps to 110kbps which is very poor and we are unable to deliver the service properly and we are facing a loss of business and want a reimbersment for it of Rs. 50,000.00, as they say that its 3.1 mbps it should be not less then 512 kbps. Since day one I am launching service request they are saying that there is some network problem in the area and finally on 16th February'2011 they said that they will send the engineer to my place within 3 days and if the issue is not resolved then theywill refund the amount. and when I called them on 17th they provided the no of the Nodel officer Mr. Tilak Chaterjee, when I called the numbera lady picked the phone and said that Mr. Tilak Chaterjee is not there and she will resolve the problem. and also said that she will send the technical engineer within 5 working days and when i argued that already I have launched the complain they said me that they will send the engineer within 2 to 3 working days which is going to over today i.e 18th February'2011 then she said that she will send the team on priority basis. Please suggest me how to move forward and how will I get the amount for my loss of Business. model: ec150 (huawei): MDN:[protected] Request Number's:[protected],[protected],[protected],[protected] tilak chaterjee, [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
I, Pawan Golchha has received the bill from 29th January till 26th February of Rs. 800.31 but when I explaind them the usage goes like that.:
1) I purchased the Netconect on 31st of January. then how the bill should come from the 29th of January.
2) I loged a termination request on 21st of february. Why it is being charged till 26th February.
3)My usage was from 31st January to 6th February (i.e for 7days) which was of 499 monthly plan and then I switched to 725 plan unlimited from 7th February till 21st of February (i.e for 15days).
Apart from this issues how should I will be reimbursed for the amount of money which I lost in the business. i.e Rs. 50, 000.
You can contact me on my mobile no: [protected]
I, Pawan Golchha has received the bill from 29th January till 26th February of Rs. 800.31 but when I explaind them the usage goes like that.:
1) I purchased the Netconect on 31st of January. then how the bill should come from the 29th of January.
2) I loged a termination request on 21st of february. Why it is being charged till 26th February.
3)My usage was from 31st January to 6th February (i.e for 7days) which was of 499 monthly plan and then I switched to 725 plan unlimited from 7th February till 21st of February (i.e for 15days).
Apart from this issues how should I will be reimbursed for the amount of money which I lost in the business. i.e Rs. 50, 000.
You can contact me on my mobile no: [protected]
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The rowdy attitude of reliance customer care is well known to all of it's consumers. still they use it. the moment a decision is taken regarding irresponsible & ill mannered behaviour of the service provider & its staff the business license of such provider should be revoked & the assets of such company should be seized, then aucvtioned to any other enterpreneur who intends to provide proper service to customers.
The day Govt of India issues a directive in favor of the consumers in India, that no company can keep giving run around to customers & must provide a realistic SLA for the issue resolution. if the issue continues after that a company is liable to pay damages to consumer as the purpose of taking the service / a customers business got impacted.