[Resolved]  Reliance Netconnect Broadband — NASTY AFTER SALES SERVICE

Address:

West Bengal

I am holding a Reliance Net Connect Broadband r. I have taken the connection on 14th july 2010 after paying a amount of Rs. 2400/- from Reliance web world. I got my first bill on 14th Aug 2010 for Rs.1379/- (one thousand three hundred seventy nine only) with due date on 01 Sept 2010. The bill payment was made by my staff in cash at Lake Town Web world on 30th Aug 2010 bearing receipt no 2772. On 03th sept 2010 I was going through the bill payment history in the reliance web site and found that the payment made by me was not updated, so I called the customer care and informed the receipt no and they have updated also.
On 06th sept 2010, after getting a call for non-payment of the bill from Reliance, I contacted the Lake Town Web world for informing them that the payment is still not updated. I got surprised that they directly denied that they have received any payment against my connection. The lady I spoke with, not even agree to tell her name. After talking to her I have mailed this matter to reliance at [protected]@relianceada.com . I got a reply to send the complain at the id - netconnect.[protected]@relianceada.com. I did accordingly and received the complain Service Request ID[protected] on 08th sept 2010.
Meanwhile they have disconnected my connection for the non-receipt of the bill. I requested for reactivation of the connection as I was out of Kolkata for my business deal and was very much in need of the broadband connection. They did it subject to I have to send the bill copy to the Lake Town Web world.
On 10 Sept 2010, asked my colleague to take my receipt to the web world. She went there with the bill, but she got such a bad treatment by their staff, which was notified by her to local police station. As per the Reliance web world staff named krishnendu, the code (ER)written on the bill reflects a payment for prepaid connection and mine was a post paid, my point is that the code is not known to us or other general public. We have told you the connection number and the receipt provided to us also bear the number, than its yours responsibility to update the payment not mine.
Meanwhile, a collection person from Reliance went to my house without prior information, and shouted on my grand mother aged about 80 for the payment. I complained for the same to the customer care person of Reliance, but got an answer which was again surprising. Answer was that they are not aware as who has visited my residence, it might be someone from the collection agency and they don't have any hold over them. What does this means?
After getting so much harassment and spending around 1000/- Rupees in all this, I decided to surrender the connection. So I requested them through mail to refund my amount which I have given for purchasing the device and to terminate my service w.e.f 14 September 2010. The request was made on 10 Sept 2010. They informed me on 10th Sept 2010, that the amount I paid for the device will not be refunded as the device was sold on outright basis and requested me to reconsider my decision for surrendering the connection. Same day I replied that I don't want to stay with your company so please accept my request for termination and also I requested to refund the amount of device as I have used their service for around one month and the quality employees they have who don't know how to talk in front of a Lady is not acceptable to me.
On 14th Sept 2010 I found that the log-in was not happening through the device. I called the customer care they told me that the connection is not active as per my request. I asked them where to hand over the device. than it was told to me to hand over the device at Lake Town web world. I asked them to give a mail mentioning this. But not got it yet.
On 21st Sept I got a call from Mr. Subhajit from Reliance for my bill issue. I told the total story to him. He asked to mail a scanned copy of the bill to him and he will resolve all the problems also he requested me to stay with the connection but I refused.
On 04th Oct 2010 I received a mail from them mentioning they have updated the payment.
In due course I have asked again and again to refund the amount I have given for purchasing the device, as I have used the service for only one month and surrendered the connection due to bad service from reliance part. For confirming a receipt they have taken around one month. Earlier they are saying that they dont have such receipt number and when I have shown the receipt they tried to keep the receipt and issue a fresh one, so that I can not show the receipt to the complaining authority.
Now on 05th Oct 2010, I received a fresh mail mentioning the outstanding as on 05th Oct 2010 with a different number which I don't even own. It belong to any third party and its not even a broadband net-connect number. I have already mailed and got the confirmation of deactivation on 14th Sept 2010.
I don't understand what the company is onto.