Reliance Netconnect — Think before you buy Reliance NetConnect

true.I second that

Reliance sucks really. Believe me they have a poor software team and equally unresponsive and unconvincing telephone guys who have been told to resolve customer grievances.
I have a 10gb day and 10gb night plan.

They (freaking reliance) charged me Rs.1300 more because they say, that their system shows that i have downloaded 2.5 gbs more than my limit, whereas when I check it on the "my services page", the page still shows underused amount of data. When i call them and complain about the issue they say that their "myservices" page is still being worked upon and hence cannot be trusted. So they tell me that I always have to download the "my usage" from my services into excel sheet and then apply "filters" in excel and "some add functions" to accurately see the exact downloads split into day and night separately. This is the full proof way i can track and thus (personally) limit my usage.

then they say: they cannot help me and i have to pay the full amount.

Don't know what to do...these butt-heads are so freaking mean and they don't even listen to consumers properly, simply keep repeating that they have no powers and that i have to pay the bill. SCREW RELIANCE

I would never recommend buying reliance to anyone. Buy Tata Photon...Ratan tata is such a noble man. Anil dirubhai is not...mean business man always ready to raid poor and helpless customers pocket.
Once my friend had some complaint regarding billing from tata photon. They (tata customer grievance cell) did not even consider it twice before issuing him a waiver. Tata is that good.
Buy tata. Reliance is not at all good. Tata has better speeds as well.