[Resolved]  Reliance Netconnect — Cheated by Reliance Netconnect+ by providing broadband speed 0.20mbps instead 3.1mbps

Address:

Bangalore, Karnataka

I am M R Jagadeesh Babu purchased Reliance Netconnect+ Data Card from Reliance Web World, Vijayanagar, Bangalore on August 21, 2011 vide User Id.[protected].

After purchase I noticed that it provides low speed of 0.2mbps. Customer Care said that due to new introduction the product need to update some technical support and will be resolved on or before August 31, 2011. But it was continuing the same, again Customer Care told that it will get resolved on or before November 30, 2011 again on December 31, 2011 and so on repeatedly hearing from Reliance Netconnect+ Customer Care.

On March 12, 2012 on plugging Data Card Device it has given pop-up message as the device connected with speed of 3.1mbps but on checking speedtest reported 0.20mbps only also agreed by Reliance Netconnect+ customer care executive. Same day I have lodged complaint in this regard vide Ref.[protected]. Till today nobody visited my place to resolve.

On Mrch 15, 2012 spoke to Mr. Karthik Reliance Netconnect+ Customer Care Executive, even he said due to network problem Data Card provides connectivity speed of 0.20mbps instead of 3.1mbps.

Eventhough system not providing speed 3.1mbps have increased minimum monthly recharge from Rs.180/- to Rs.350/-. Which shows that injustice to the public and it is cheating by giving wrong assurance while selling the product and recharges.

Reliance Netconnect+ has programmed the device on resume to show pop-message ‘connected with 3.1mbps speed’, but it provides speed of 0.2mbps only.

Hence I have requested Reliance Netconnect+ Customer Care to refund Rs.2,469/- (Rs.1,399/- cost of device and Rs.1,170/- recharges).

Now Reliance Netconnect+ Customer Care replied that they are not going to refund anything as per their policy.

The company makes the policy for their benefit not Justice to the customers. This is 100% cheating done by Reliance Netconnect+.

Please help me to get justice in this regard.