Reliance Communications Complaints & Reviews

Hi,

My number is [protected]....
At early stage i was fade up with activation o[censored]nwanted service from reliance end and I got the information only when my all balance was deducted.
but every time reliance customer care was said that was your mistake.

Now m facing another problem that related to SMS, I have subscribe SMS pack 39 but both SMS 14 and 39 working on my phone at same time, was already contact to customer care number of time and they confirmed that next pack is deactivated but deduction is not stop yet.

Once 39 rupees deduct from my account but charges still sms charge as per 1 rupee.
after that i am trying to remove both pack from my number and send deactivate msg DACT sms 39 / DACT sms 14 to 53739
but always shown that your request cannot be proceed.
customer care and MSG both are not working for customer.

this is such a big issue, what can customer do against these kind of service providers

Good evening Sir,
I am frustrated with reliance telecom and its services. I have been trying to port my number [protected] since the last 3 month but they are unable to provide UPC code.I have complaint to their customer care and i have send them mail too about my complain but they are telling me its a technical problem and complain again and again. I have some service request no.[protected],[protected] and[protected] I have registered my complain too many times but my problem is still unsolved.

Sir/ Madam,
I am a doctor and serving in defence and have a CDMA RIM no [protected].
Of late I have been receiving missed calls from RIM services apart from usual call from the service provider. At times I even called back at those number. To my horror I realized that some unwanted services have been activated on my cell number. On of them I even unsubscribed. But on 30th Jan 2013 they deducted a sum of Rs 30 in the name of VAS altrist sms pack from my account while i was on roaming. When i called the service provider *333 on 6 th Feb 2013, Mr Vikram spoke to me and was not willing to lodge a complaint of mine and provide me with a complaint number saying my complaint is wrong. Then i spoke to the senior Mr Hanif Mohd who also denied lodging my complaint. They even told me that i dont have any sms pack activated. Then how come they deduct money from my account. I asked them to refund the money back in to my account, that too they denied. I feel the RIM is running a fraud by these activities of thiers knowing well that most Indians wont be lodging a complaint and they can easily get away with it. More ever i have also noticed that when we are on roaming, the service centre call calls increases in frequency which leads to deduction of roaming charges from the account. I would like to get my money back with adequate compensation.
Thanking you,
Yours sincerely
Dr Sunil Goyal
cell no: [protected]
email id: [protected]@yahoo.co.in

Dear Reliance team,

This is to inform you that I am purchased one Reliance cdma SIM. Mobile no is [protected]. my connection is still is not activated.

Id proof, address proof already submitted. Past 6 days informed to reliance customer care but still no revert.

Kindly confirm when it will be activate?

MISSED CALL ALERTS SERVICE
I am customer of reliance communications.using Gsm Postpaid services.
7 months back.My Mobile no. is [protected]. I was subscribed missed call alert service due to
reliance network problems.on 4th Feb 2013.
But i cant recieve any messages from service provider.
I have complaint much times about this to customer care,
but no response.
Pls Do Something.
Thanks
Vishal
[protected]

SIR, I, DR RENU MAHESHWARI, HAD REGISTERED A REQUEST WITH RELIANCE NETWORK TO CLOSE SERVICES FOR MY MOBILE NUMBER [protected], BY CALLING ON THEIR CUSTOMER CARE CENTRE NUMBER - *222 ON 27TH DECEMBER. THE SERVICE REQUEST NUMBER PROVIDED TO ME WAS[protected]. THEY TOLD ME THAT THE SERVICES WILL BE CLOSED IN A WEEKS TIME. I HAVE NOT USED THE SERVICES SINCE THEN BUT THE NETWORK PEOPLE ARE STILL SENDING ME BILLS FOR THE SAME NUMBER INSPITE OF MY CLEARING ALL MY DUES. KINDLY HELP.

RENU

Reliance GSM is constantly broadcasting to recharge with Rs.65/- for 2 GB data for 28 days. I recharged my Prepaid No. [protected] on 29.01.2013 but no such benefit was received. I complained to Customer Care, Appellate Authority and to President (Services). Appellate Authority replied that offer was valid till 12 Jan 2013 only, but they are completely silent on refunding the amount to me. On the other hand they continue to broadcast the message even now and entice more and more victims with an intention to defraud them.

I have recently taken a Reliance GSM connection. In the second bill, I have observed a GPRS usage of around 70MB which leads to an amount of Rs. 70 in the bill. I have called up the customer care and asked for why and when the GPRS is made active on my number. They told that the GPRS services to be enabled by default for all the GSM customers who are taking an internet connection. By enabling the services without any request from Customer, the reliance is doing this type of bad practices to bombard with the bills. As per my knowledge, all the value-added services to be enabled by taking a request from Customer which all rest of the operators following excluding Reliance. As all the basic mobiles now-a-days are coming up with GPRS by default, by making this service in an enabled state will lead to bombard the customer with the bills and thus is looting the money for the services which customer not required/ not willing to use. I have requested them to show-case where exactly the Reliance has mentioned that they will enable the value-added services without any request from customer. I have requested them to please de-activate now, but they told that is not possible but how is it not possible? If all rest of the service providers are able to do this, why not Reliance GSM?

Request your help in solving this type of bad business practices by Reliance GSM.

sir my mo no [protected] (reliance) date 03/02/2013 deduct 6 (six) rupees part of 3 -3 rupees for VAS USSD service .when i talk to custmer care then he aks amount is not refund .i told worng amont is deduct i not activate your any services .before one month he charge many amount for many services without any activate by me .so what i will do i stop my this service other wise suggest any option.thanks

Dear Team
Sub--they are not giving bundle benefit(first two month got offer ),still not got any permanent solution on MEID no
I had purchage a new handset on 26/20/2012 from M/S Kiron Brothers(authorised reliance distributer ) bihar sharif with FREE offer 24 hour (reliance CDMA+GSM),till 5 month.T/C-Recharge rs100 every month, Detail given below,now i am writing all problem step bystep
(1) AT the time of purchage 26/10/12, i also did`nt got free offer initially,when i complain on 198 and [protected]@relianceada.com. they told your MEID wrong(4,5,complain registetred),In all complain same issue is there yourMEID no wrong.then i contact M/S Kiron Brothers they told wait i will
do, your offer will crediate within 2 days ,.on 28/10/12 free bundle benefitcreadited for 1st month.i use randomly.on 29/11/12 offer expire
(2)On that 29/11/12 i rechared with rs100(02;53pm),and also received confirmation msg from 52811"Recharge Successful Additional benefit
Credited to your account,only for you",but free call not credited on reliance cdma+gsm. And also complain 198,[protected].Write email toRTLAppellateAuthority.[protected]@relianceada.com,[protected]@relianceada.com rcomappellateauthority.[protected]@relianceada.com also i took CIRCULAR ROAD, HARI OM TOWER.MAIN ROAD, CLUB COMPLEX RANCHI jharkhand ,Reliance Communication Ltd, 3rd Floor,MaruMansionBuilding,Kanke Road Ranchi - 834008 Jharkhand .Customer care 198 are telling your MEID wrong but all the web worl dwhen they match my given data on 198.whether in my handset all arecorrect.mostaly time i talk with sinior supervisior.on 198
Service Request ID:[protected] ,i got free offer after i file complainto consumer court on 05/12/12 with the help of consumer court i gotoffer on 10/12/12
3)which was expire on 10/01/13..in january month again registered complain to 198 rcomappellateauthority.[protected]@relianceada.com....in all complai having same problem..on 20 jan 2013 compalin to consumer court http://www.consumercourtforum.in/india/wp-login.php.....also received call from company site from mumbai and patna office.by mumbai consultant person told to me as your previous compain in dec 12..MY TECHNICAL TEAM HAS BEEN CLOSED YOUR COMPLAIN WRONGALY PROSSESS.OTHERWISE YOU WILL DEFENATELY GOT OFFER...They call me 2 times .they told after talk with technical team i will contact to u later. but today 10 days to go .stiil i have not receive any confirmation message from company
Soi request you to please consider to me .i justify with us .also i specially request you to if i am not eligible for this offer pls give in written to me or mail.then i know what can i do.
Service Request IDS WHICH DELEVERED
FREE OFFER AS SAME MEID NO & DETAIL shishuranajn
[protected]/10/12 (30/10/12 TO 30/11/12 ) [protected]@gmail.com
complain period 01/12/12 to 09/12/12 [protected],,,,,,[protected]
[protected]/12/12 (10/12/12 TO 10/01/13) BIT MESRA RANCHI
MOBILE NO [protected]
MODEL NO SCHB229(Samsung)
MEID NO A000002F79E5D3
RSN NO RSSHSF[protected]
SKU HSSSIJKIZZZZ
FCCID A3LSCHB229

my mobile no. is [protected]
PLEASE PROVIDE AT-LEAST EDGE SPEED
BEFORE RECHARGE I GET MORE SPEED
BUT AFTER RECHARGE IT JUST STOP AT 4-8 KBPS MAXIMUM
I EVEN CHECKED IT THROUGH MDMA SOFTWARE, IT SUPPORT NOKIA MOBILE
AND ON CONNECT PHONE TO PC I GET CONFIRMED THAT SPEED IS BLOCKED ON MY NUMBER ON RECHARGE.
SO MY RS 249 RECHARGE FOR 20 GB DATA IS JUST A WASTE NOW. EVEN TILL NOW I CAN'T BE ABLE TO USE 100 MB OF DATA.

i only Use Rel. Internet for Online Gaming,
my name is Aman Solanki
I'm using reliance broadband
I'm getting slow speeds from 17 DEC
i have thunder 549/bolt_1024kbps 1mbps.
And im getting 40-60 KBps and high ping about 380+ ping on Singapore servers, Normally i get 124KBps and 90ms~125ms ping

my subscriber ID:[protected]

Contact Number - [protected](Request calling on this Number).

here is the screenshot & ping is 386ms Even on Mumbai Server.

http://imageshack.us/photo/my-images/689/[protected].png/

i purchase 3 g data but not delivery because customer exe. online payment by done he say 3g data card but delivery neconnect+ data card so request solve my problems

I have bought reliance netconnect+ on 24th Jan 2013 evening. Still now I am not able to use device.

The device is not recognized as modem in Red Hat Linux, coming only with ZTE USB Storage FFF1.(Screen shot attached for more understanding)

Issues to be Addressed
1) There is no clear communication steps about how to do activation once I bought device.
2) There is no information mentioned on device box saying it won't support Red Hat Linux. I can able to connect using 159 huwai model but not using AC2738 model. Why product have been released with defect with out supporting Red Hat Linux.
3) No proper identification of problem in initial level ( Neither Shop Nor supplier- Ravi not understood what do mean by detection of device, driver support by OS ).
4) More than 10 days I am awaiting to use data card on my system after I paid Rs. 1999. What kind of compensation can be provided

Information about Me and data card device
Name: Manikandan
Identification Proof Submitted: My Voter Identity card
Mail Id: [protected]@gmail.com
Contact Number: [protected]
Model: AC2738
MDN: [protected]
RSN: RZTCDC[protected]

Artifacts

24th Jan 2013: Evening I have bought data card. Shop Keeper not told that I have to contact [protected] for activation not mentioned anything on data card box.
29-Jan-2013: I asked him why it is not detected still now. For that he asked to contact [protected], I contacted immediately, they told number will activate within one hour. I have tried after 1 hour but failed to detect data card.
30-Jan-3012: Shop owner asked to contact Ravi(Supplier) - [protected]. I have explained him that I have tried in my Linux OS and tried other windows but not detected in any. Ravi asked to return data card to shop then he will check device. And replied with saying device is activated not replied anything about detection of data card device.
4-Feb-2013: Shop owner asked to contact[protected] for complaint. They told data card model not support on Red Hat Linux. I asked for the one which is working in Red Hat Linux OS. They contacted Ravi to handover the device which supports Red Hat Linux OS.

Dear Sir,

I am Mohit Kumar, i want to inform you that in the day of 22 Jan2013 our office boy deposited Rs.1200/- cash in Reliance outlets at masjid [w] wrongly in the place of Tata Docomo.

Actully before 4-5 month am change our service provider from Reliance to Tata Docomo but number was [protected] therefore our person deposited payment in Reliance outlets while no due from our end.

While our account was zero in reliance co. how they take payment
If they take our payment by mistake now return our amount immediately
many time i follow his outlet person he Tell's tomorrow will be clear every tile from 22 jan to as on today.

Therefor i request you to take necessary action for our recovery of fund.

Thanking you

Regards

Mohit Kumar

Outlets Information's
Use ID: MCGT[protected]
NAME: ASHIT GANTARA
PAYMENT RCPT NO. S[protected]
OTC CODE:41241

As per the last complaint of mine (http://www.consumercomplaints.in/complaints/reliance-communications-money-deduc...⇄ I was told to check my balance everyday and make a note of the calls I make so that if Reliance cuts my balance, I can register my complain based on facts.

Yesterday, on 3rd Feb, I did a recharge of Rs. 74 and subsequently recharged with Rs. 50. My main balance was Rs. 52.34. But, it began to decrease ever since. Every hour it reduces by some amount. It went down to Rs. 46 today, on 4th feb. I called the customer care and they say we don't have any records! What sort of irritating response is this? My money just keeps vanishing and noone cares?

And this is not the first time! On 1st feb, my balance was 28. It went down to Rs. 0.0 on 2nd Feb. When i called the customer care, he refunded me Rs. 16, but on 3rd Feb, I found again the Rs. 16 had gone down to Rs. 2.3!! I called the customer care again(as if I dont have anything left in my life to do). She replied that i was using internet on my phone - I use only whatsapp for which I already had Plan 16 activated. Considering her reply to be true, I recharged with Rs. 74 in which I get 250 MB free data usage - but, its really frustrating to find my balance deducted without any notice.

If this issue is not resolved to my satisfaction, this would be my last recharge with Reliance - I am too fed up with this company and its poor service.

Thanks,
Mukesh Agarwal
[protected]

My contact number is [protected] and [protected], both under my name that is Feni Patel, I am trying to de-activate the services by sending sms DACT SMS1P to 53739 on 04/02/2013 but the response all I receive is Dear Subscriber, your request could not be processed. Please try again. We regret the inconvenience. Reliance. I don't want this service then too Reliance is forcing me to spend my money against my willingness.

Please refund my money as well as de-activate this service on both my number.

i want to know call details of my no. [protected] for the month of jan;2013. please provide me the details

My nu [protected] request mnp 1/2/2013aircel to reliamce 2/2/2013 no ON my sim card plesse on my reliance sim RSN[protected]

My mobile number [protected]
I am complain to 22Jan2013 complain number[protected] but not solve.
My problem and 1Fer next complain to intarnet speed problem complain
No[protected] i am everyday faces new problem to my mobile number.
I am aircel to reliance number port desh time to face to problem.