[Resolved]  Reliance Netconnect — COMPLAINT AGAINST NET CONNECTION

Address:

West Bengal

I took 2 new RELIANCE internet 3G connections on the first week of December.The 2 numbers are 1>[protected] and
2>[protected]....Both were having the 10 GB plans.The second no. is being used in the SAHAPUR area where my in-laws stays and the first number in BEHALA SENHATI AREA.The first no. was not working properly from the very first day.it was giving download speed in bytes.It was giving much lesser speed than a 2G connection.I went on making innumerable complaints to the customer care but of no help.Even the first number was also having the same problem but just because i use the second number just to check my official mails I did not complain that much for it.But even after complaining so many times against the second no.([protected]) they could not give me any solution.Few of the complain numbers are the following[protected],8589,1226.I approached the RELIANCE store in New Alipore area from where I took it.I was advised to write a written complaint against those two numbers to the CHOWRUNGEE office.I wrote that but again no solution was there.This second number is being used in the SAHAPUR area.I was then informed by one of the executives out there that there is a prevailing problem of network in that area for a very long time.So after complaining for so many times i asked them to take back the dongle and disconnect the connection.Now all of a sudden they started claiming after this that i have used up my total 10 GB that is why I am not getting speed.That is ridiculous.When the connection is not giving speed from the very first day and i have went on complaining that I am unable to use it and have kept aside then how come i can use up the total 10 GB and when I was even informed by the customer service people that the SAHAPUR area has a prevailing network problem.Even after all these they are saying I have to pay up the amount of my 10 GB usage which i have not done.They are not even disconnecting the connection.When i went on complaining to the New Alipore store one of the person out there started misbehaving.I would specially like to name him.He is Mr. GAGAN AGARWAL.He was chewing some ghutka or pan masala putting both his legs upon the chair started behaving with me as if I am his servant. This happened when I asked him to take back the dongle.He started abusing me with filthy language and went on sticking to the point that they do not take back any dongles and i have to pay up for it.This was the solution!!!!! I am really disappointed with RELIANCE.I never thought that a company like RELIANCE could do such type of things.I want to surrender both my connections now and if possible the dongles also.I have already paid up a bill of Rs. 549 of the no. [protected].I got a new bill day before yesterday for the no. [protected] claiming that i have to pay Rs.1132.98 where a Rs. 100 extra is being charged for late payment.Now tell me how am I supposed to pay if I am getting the bill after 14 days of due date.It is even mentioned that if I do not pay it before FEB 1 I have to pay more extra Rs. 100.Is it justified?????Please help.