Reliance Communications Complaints & Reviews

I have bought reliance netconnect+ on 24th Jan 2013 evening. Still now I am not able to use device.

The device is not recognized as modem in Red Hat Linux, coming only with ZTE USB Storage FFF1.(Screen shot attached for more understanding)

Issues to be Addressed
1) There is no clear communication steps about how to do activation once I bought device.
2) There is no information mentioned on device box saying it won't support Red Hat Linux. I can able to connect using 159 huwai model but not using AC2738 model. Why product have been released with defect with out supporting Red Hat Linux.
3) No proper identification of problem in initial level ( Neither Shop Nor supplier- Ravi not understood what do mean by detection of device, driver support by OS ).
4) More than 10 days I am awaiting to use data card on my system after I paid Rs. 1999. What kind of compensation can be provided

Information about Me and data card device
Name: Manikandan
Identification Proof Submitted: My Voter Identity card
Mail Id: [protected]@gmail.com
Contact Number: [protected]
Model: AC2738
MDN: [protected]
RSN: RZTCDC[protected]

Artifacts

24th Jan 2013: Evening I have bought data card. Shop Keeper not told that I have to contact [protected] for activation not mentioned anything on data card box.
29-Jan-2013: I asked him why it is not detected still now. For that he asked to contact [protected], I contacted immediately, they told number will activate within one hour. I have tried after 1 hour but failed to detect data card.
30-Jan-3012: Shop owner asked to contact Ravi(Supplier) - [protected]. I have explained him that I have tried in my Linux OS and tried other windows but not detected in any. Ravi asked to return data card to shop then he will check device. And replied with saying device is activated not replied anything about detection of data card device.
4-Feb-2013: Shop owner asked to contact[protected] for complaint. They told data card model not support on Red Hat Linux. I asked for the one which is working in Red Hat Linux OS. They contacted Ravi to handover the device which supports Red Hat Linux OS.

Dear Sir,

I am Mohit Kumar, i want to inform you that in the day of 22 Jan2013 our office boy deposited Rs.1200/- cash in Reliance outlets at masjid [w] wrongly in the place of Tata Docomo.

Actully before 4-5 month am change our service provider from Reliance to Tata Docomo but number was [protected] therefore our person deposited payment in Reliance outlets while no due from our end.

While our account was zero in reliance co. how they take payment
If they take our payment by mistake now return our amount immediately
many time i follow his outlet person he Tell's tomorrow will be clear every tile from 22 jan to as on today.

Therefor i request you to take necessary action for our recovery of fund.

Thanking you

Regards

Mohit Kumar

Outlets Information's
Use ID: MCGT[protected]
NAME: ASHIT GANTARA
PAYMENT RCPT NO. S[protected]
OTC CODE:41241

As per the last complaint of mine (http://www.consumercomplaints.in/complaints/reliance-communications-money-deduc...⇄ I was told to check my balance everyday and make a note of the calls I make so that if Reliance cuts my balance, I can register my complain based on facts.

Yesterday, on 3rd Feb, I did a recharge of Rs. 74 and subsequently recharged with Rs. 50. My main balance was Rs. 52.34. But, it began to decrease ever since. Every hour it reduces by some amount. It went down to Rs. 46 today, on 4th feb. I called the customer care and they say we don't have any records! What sort of irritating response is this? My money just keeps vanishing and noone cares?

And this is not the first time! On 1st feb, my balance was 28. It went down to Rs. 0.0 on 2nd Feb. When i called the customer care, he refunded me Rs. 16, but on 3rd Feb, I found again the Rs. 16 had gone down to Rs. 2.3!! I called the customer care again(as if I dont have anything left in my life to do). She replied that i was using internet on my phone - I use only whatsapp for which I already had Plan 16 activated. Considering her reply to be true, I recharged with Rs. 74 in which I get 250 MB free data usage - but, its really frustrating to find my balance deducted without any notice.

If this issue is not resolved to my satisfaction, this would be my last recharge with Reliance - I am too fed up with this company and its poor service.

Thanks,
Mukesh Agarwal
[protected]

My contact number is [protected] and [protected], both under my name that is Feni Patel, I am trying to de-activate the services by sending sms DACT SMS1P to 53739 on 04/02/2013 but the response all I receive is Dear Subscriber, your request could not be processed. Please try again. We regret the inconvenience. Reliance. I don't want this service then too Reliance is forcing me to spend my money against my willingness.

Please refund my money as well as de-activate this service on both my number.

i want to know call details of my no. [protected] for the month of jan;2013. please provide me the details

My nu [protected] request mnp 1/2/2013aircel to reliamce 2/2/2013 no ON my sim card plesse on my reliance sim RSN[protected]

My mobile number [protected]
I am complain to 22Jan2013 complain number[protected] but not solve.
My problem and 1Fer next complain to intarnet speed problem complain
No[protected] i am everyday faces new problem to my mobile number.
I am aircel to reliance number port desh time to face to problem.

Respected Sir/Madam,
i am a reliance customer since 4 months, and i got a message two weeks before that i have to submit my proofs for simcard verification , i submitted my proofs for two times and i even got a confirmation message that my documents are processed but suddenly today on 1st of february they have restricted my outgoing calls and incoming calls facility and also have blocked my internet as well. when i called up in customer care, they said me to resubmit my identity proofs again.. i am very disappointed by this behaviour of the company, which is asking for documents submission again and again,, please help me out,
thank you,
my name is Urvesh .P
my contact number is [protected]
EXPECTING A QUICK RESPONSE!

FRAWD & FALSE COMMITTMENT BY RELIANCE NETCONNECT EMPLOYEES-----

my reliance netconnect 3G No. is [protected]. i have been consistently harassed by your extremely unproffesional, abusive & illmannered staff. i got a call in the month of november from one of your executives to pay the bill of Rs 1500/- instead of combined payment for two months of Rs 1800/- & he offered me Rs 300 wave off. i imideately made the payments, against which my netconnect was still not working and even Rs 300/- wasnt waved off. when i called back that executive he refused to do anything and started abusing me when i consistently asked for waiver he promised on behalf of reliance netconnect department. then again in december same thing happened when i was asked to make the payments although my inspite of paying Rs 1500/- my netconnect wasnt started. then there was this lady who promised that if i make a payment of Rs 365 then the she will wave off Rs 850/- amount for the month of decemeber for which i couldnt use the netconnect, but this time after making the payment of Rs 365/- & clearing all the dues my net connect was started. now again on 25th jan 2012 i am receiving a mail from reliance net connect that amount of Rs 398 is pending from the date 7/10/2012 to 7/11/2012 ????????????????....what kind of harrasment is this ???? now inspite of talking to me on my mobile phone they are calling on my landline no. and harrassing my wife to make the payments & told her that they will send an executive to receive the payment.
i have no issues in making payments but i need a complete clarity on my billing status. otherwise i will be forced to file a case against frawd and harrasment against me.

kindly give me complete clarity because from now on i am not going to trust any of your employees committments made on phone so i need everything in writing through mail.

Regards,
karan jain

DEAR SIR /MADAM,
I AM USING RELIANCE NETWORK COMMUNICATION NUMBER FOR MY COMMUNICATION.
IN MY VILLAGE RELIANCE TOWER HAS BEEN INSTALLED.BUT IT DOES NOT FUNCTION PROPERLY.
PER DAY THE NETWORK SIGNAL FAILS HOURS OCCURS MORE THAN THE NETWORK COVERAGE
OCCURS HOURS.THIS IS HAPPENING MORE THAN 3 MONTHS.REGARDING THIS PROBLEM MOST
OF THE PERSON WHO ARE ALL USING RELIANCE COMMUNICATION NETWORK GAVE A COMPLAINT.
AND THEY TOLD THAT THE PROBLEM WILL BE SOLVED IN 3 DAYS.BUT YET IT IS NOT SOLVED.
WHAT IS THE BENEFIT OF TOWER INSTALLED IN OUR AREA.I DON'T KNOW WHY THE
PROLEM IS NOT SOLVED YET.
BY
CT.MUTHUKUMARAN
[protected],[protected]

My mobile number is [protected]. Please deactivate my all active service on my number and refund my balance. Your company is automatically activating services on my number.

Sir/Madam,

I am purchasing a recharge voucher on Shivam Telecom at Purani Masjid wali Gali, Kureni, Narela Delhi-40

he is recharged my phone [protected] with amount 27rupees respectably easy recharge but i purchased a paper recharge voucher amount 100 rupee the paper voucher is scratched or thief pin no. i sad to retailer please replace the voucher he called me i have no any voucher of any amount go.

so please resister a complain for this misbehavior

Thanks
Mansoor Alam
[protected]

I have receive continuous calls from the number '[protected]' that seems to be a landline number from 'Nizamabad' Andhra Pradesh. The person introduced himself as reliance communication representative and asked me to convert my number to Reliance pst paid number. When I refused, he started abusing me and said that he will stop calling me only if I will move to reliance post paid.

Please help me in this regard.

I subscribed the internet 3G service of Reliance Communication in the month of September. After using this pathetic service for couple of months, I decided to switch over to some other internet provider. Accordingly, I raised a request for service termination on 21-Dec-12. However, I received a bill in January, which charged me from 22-Dec-12 to 19-Jan-13. When I enquired regarding this, I was told that since I used my internet till 19-Jan-13, I have been charged for the same.

My point is that when I raised a request for termination, it is the onus of the service provider to terminate it within the stipulated date. Moreover, I never used this service in 2013 and hence I don't found any reason why should I pay this amount.

ref- Transaction Reference Number : 30760275, Authorization Code : MHCC[protected])
PREPAID DATA CARD SIM NO. [protected]

The mention transaction was unsuccessful/failed/ but the amount Rs 800.00 is debited from my bank a.c.
It was a prepaid recharge of Rs 800 for 3g data plan 5gb unlimited which was recharged from your site on 04/01/2013 20:56:54

I am requesting reliance customer care from 04/01/2013 but till date they have not refunded my money.
Every time they say the problem will be resolve in 3days. Many 3 days passed but my problem is not solved.

RELIANCE Service Request ID:[protected] / case ID[protected]

Hoping for quick action.

Regards,
Niyor Dev Nath

I have recharged 150 amount twice and both time i will get full talk time but after 2 days when my wife is going to make a call they say recharge your mobile you don't have sufficient balance then i called to reliance customer care, initially for 2 days they continue say our server is down so they are not able to tell me where my amount is deducted,after three days they told me that your 117 rs are deducted in internet uses but they don't have any record for 183 rs,after that they cut the phone.On 4th day again i have called to customer care then after lot of explanation and discussion they take my complaint and told me that within 3 days you will get the money back, but when i called after waiting 3 days they say you file complain after 3 days so we are not going to give you money back and this time customer care executive is taking very rudely to me and he don't want to listen any thing from me. My complain number is[protected]. Please do the need full for me.
Thanks
Mohit

Dear Sir
My Datacard nos: [protected]

As i need to take Reliance prepaid internet connection,its staff name mr.Manohar cell nos [protected] has promised to activate prepaid net but he cheated by giving postpaid which i am not interested.
I had complained registered to mr sri in reliance headoffice in nungambakkam.
And again i received complaint registered id from Bombay nos :[protected] dated 29 /1/2013.
Please i am requesting you take prompt actions and activate my datacard nos: [protected] to prepaid connection.

Expecting prompt action to activate to prepaid net connection.

Regards
Banu Rajesh
[protected]
Chennai.

I took 2 new RELIANCE internet 3G connections on the first week of December.The 2 numbers are 1>[protected] and
2>[protected]....Both were having the 10 GB plans.The second no. is being used in the SAHAPUR area where my in-laws stays and the first number in BEHALA SENHATI AREA.The first no. was not working properly from the very first day.it was giving download speed in bytes.It was giving much lesser speed than a 2G connection.I went on making innumerable complaints to the customer care but of no help.Even the first number was also having the same problem but just because i use the second number just to check my official mails I did not complain that much for it.But even after complaining so many times against the second no.([protected]) they could not give me any solution.Few of the complain numbers are the following[protected],8589,1226.I approached the RELIANCE store in New Alipore area from where I took it.I was advised to write a written complaint against those two numbers to the CHOWRUNGEE office.I wrote that but again no solution was there.This second number is being used in the SAHAPUR area.I was then informed by one of the executives out there that there is a prevailing problem of network in that area for a very long time.So after complaining for so many times i asked them to take back the dongle and disconnect the connection.Now all of a sudden they started claiming after this that i have used up my total 10 GB that is why I am not getting speed.That is ridiculous.When the connection is not giving speed from the very first day and i have went on complaining that I am unable to use it and have kept aside then how come i can use up the total 10 GB and when I was even informed by the customer service people that the SAHAPUR area has a prevailing network problem.Even after all these they are saying I have to pay up the amount of my 10 GB usage which i have not done.They are not even disconnecting the connection.When i went on complaining to the New Alipore store one of the person out there started misbehaving.I would specially like to name him.He is Mr. GAGAN AGARWAL.He was chewing some ghutka or pan masala putting both his legs upon the chair started behaving with me as if I am his servant. This happened when I asked him to take back the dongle.He started abusing me with filthy language and went on sticking to the point that they do not take back any dongles and i have to pay up for it.This was the solution!!!!! I am really disappointed with RELIANCE.I never thought that a company like RELIANCE could do such type of things.I want to surrender both my connections now and if possible the dongles also.I have already paid up a bill of Rs. 549 of the no. [protected].I got a new bill day before yesterday for the no. [protected] claiming that i have to pay Rs.1132.98 where a Rs. 100 extra is being charged for late payment.Now tell me how am I supposed to pay if I am getting the bill after 14 days of due date.It is even mentioned that if I do not pay it before FEB 1 I have to pay more extra Rs. 100.Is it justified?????Please help.

I have bought a SIM in starting days of December.

I have told that its' work fine. From that days I not got any call on my phone nor I am able to make any call. I try to make call but No signal everytime. Sometime it's show me 1 or 2 signal but it's never make me able to call anyone.

I test DOCOMO, AIRTEL, IDEA, of other people on another phone on my phone. other sim work fine. Now I want to know how to get rid from this trouble.

Company respond me on mail that it's will work but it's never work. I have told that it's will be solved but it's not worked. I don't know if they have any shame because now 2 months passed on a singal issue.


Now, Can reliance tell me what they do if this happen to them. I never found this service useful for me as I write too much for this. this is totally #rude service I have seen.

Thanks
Gupta
[protected]*** (check previous mail for number).

Hi,

I got a SMS on[protected] from LM-RELIAN which states that
" After repeated follow up you have failed to pay Rs 483 vide caf [protected]. hece requesting you to be present in Pune court on 03/03/2013.
I dont have any connection with reliance and i hav never been a customer of reliance then why am i getting this message.

My no is [protected]