[Resolved] Reliance Netconnect Data Card — Sudden deactivation of account

callmesanju

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had taken a Reliance net-connect prepaid data card around 8 months back. My connection number is [protected].
Last week my connection suddenly stopped working. I called up the customer care and they said that I had to re-submit my ID and address proof.
I was puzzled to know that after 8 months they have again asked for my ID and address proof which I had already submitted.
So I re-submitted my documents and updated the customer care, they told me that in the next 48 hours the connection will be activated and I shall be able to use it. Now its almost a week since I submitted my documents and my connection is still not re-activated.

I checked with the call center and they said, they do not know the whereabout of the documents submitted by me and I need to check with the Reliance World. I still do not have any clue as to where my documents have disappeared. I am terribly upset by the way things have been handled at REliance. I wish they become more professional in their services.

I hope through this forum I get some justice.

With concern
Sanju

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Aug 13, 2020

Complaint marked as Resolved

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Comments

hariinsoft

from Bengaluru, Karnataka

VRITI INFOCOM - Reliance Data Card — Net Deactivation

Hi,

This is Hariprasad, i had taken a Reliance Broadband+ connection through VRITI INFOCOM agency on 24th Dec 2010. I have given all the documents requested by them and the net is activated on 27th dec 2010.

Again the net is deactivated on 3rd Jan 2010. when i called to customer care they told me that net is deactivated due to documents un successfull

I call to VRITI people to know what was the problem with the documents they are not responding properly and still net is not activated.

Thanks & Regards,
Hariprasad

nimsank

from Bengaluru, Karnataka

Reliance Netconnect — Deactivation of net connect is not done

hi,

i have taken reliance netconnect in chennai, i have been using this for my personal use. the service is very pathetic and the customer support is also very very rude and pathetic. hence i have given a request for deactivation but they are denying to take th request and are asking to pay the bill amount even without usage. also when i went they had asked for id card proof for deactivation and was sent back, next day when i went with all the required documents they are denying to take te request stating its month end and they cannot take the request. Also iam getting repeated calls to pay the bill amount and they way the custmer care people are talking is very rude and is making me feel uncomfortable.