[Resolved]  Reliance Netconnect — Fraud Barring, Cheating and threatening calls

Address:

West Delhi, Delhi

Hi,

My name is Sumit Sharma Resident of T-235 A/30 A Hill Marg Baljeet Nagar New Delhi-8.
I purchased Reliance Net connect MDN :-[protected] on the 29th Sep'11 and paid advance rental for 3 months Rs2400. But the very next month i.e, on the 27th oct'11 my internet connection was barred. In the beginning i thought it might be a connection problem but when it was not resolved for few days i went to the nearest authorized outlet and informed them about the problem. They asked me to submit my documents again as they were not updated. This went on for few days, i contacted them again and again but my net connection was not activated. I spoke to the Customer Service as well regarding this issue then i discovered that i have a pending bill of over Rs 9000. I even spoke with the NODEL department of Reliance but the were pathetic and were of no use as they also didn't helop me. Then i again went to the Authorized outlet and they said on your address there is a pending bill on the name of RAJESH SHARMA DDUPE MDN :- Q_[protected] r/o T-235 A/4 baljeet nagar. Clearly from the adress everyone can understand it was not mine. It was just that he shared the same surname and was the resident of the same colony. I was in constant touch with the representative over there at the outlet AVINASH and MANJU PAL. They said the matter has been forwarded to Dedupe department and a person name Sandeep was handling the issue. Mean while i kept on getting bills from Reliance for the internet connection. This matter went on for 2 months and they were not able to resolve it. Then finally i went to the RTO of reliance and had a conversation over the phone with Mr. Sharma and he removed the barring from my number but did not refund the money which i paid in advance. Later on both Avinash and Manju left the store so i had to explain this issue to the other representative again and again but they were not helping so i spoke with the branch manager and she said normally they don't refund any amount. Then i decided not to pay the bill as i was cheated as they siphoned off my money and still they were not admitting it and were reluctantly saying that they will not refund it. So finally when i didn't pay the bill the net was disconnected. And then on the 19th june'12 i got a call from Sanjay and he said that Reliance is sending a Summon to me for not paying the bill. I explained that fellow what happened with me but he was not ready to listen and said i can offer you a settlement of Rs 1100 against the bill of Rs1600 app. and if i didn't pay this amount by 4 pm that day i would receive a summon from court asking me to appear over there and pay the bill plus the legal fee which reliance has paid so altogether aroung 6-7 thousand ruppes. So just to avoid all the hassel i agreed to pay Rs 1100 and made that person sanjay speak with one of the representative also about the adjustment. I thought now the matter is been closed but i was wrong when i got a call from some Kavita saying that i haven't paid reliance bill of Rs 562 and when i explained that this bill is already been settled she started shouting on me and said there is no such thing and you have to pay this bill or else i will send you a legal notice. Again a threatening call from Reliance. I am so angry with these people and annoyed they are harassing me by calling me and saying that we will send you a legal notice for the bill not paid which was actually settled whereas i should be the one who should be sending them legal notice saying you owe me my money which you have stolen from me. Now i want justice for the time that i have wasted for getting this matter sorted out and compensation for all this harassment that i have been through all this time. If you want i have few mails from Reliance store personnel which i can forward showing that my account was barred for no reason.